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 Webe Fans Club and Enquiries V5, talk about unlimited

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heavensea
post Apr 30 2017, 11:35 AM

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Hi all, using celcom/webe make skype voice call to overseas but it doesn't work. (I can't listen to what he/she said)

However it's work perfectly when I'm using wifi connection (tested with both streamyx and yes4g)..

So celcom or webe blocked voip calls bg skype? Anyone experienced this issue before?
heavensea
post Apr 30 2017, 05:01 PM

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QUOTE(al_madd @ Apr 30 2017, 02:07 PM)
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Unfortunately skype is using p2p for their voice and video call....
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QUOTE(alucard89 @ Apr 30 2017, 03:04 PM)
Like that ar, they couldn't just exclude p2p for certain app?
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QUOTE(theevilman1909 @ Apr 30 2017, 04:02 PM)
cry.gif  cry.gif  bye.gif
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Thanks guys, gg oledi. So skype, WhatsApp call, wechat call.
All ban?
heavensea
post Apr 30 2017, 05:56 PM

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QUOTE(al_madd @ Apr 30 2017, 05:30 PM)
Tested whatsapp video call with my wife(she using digi infinite) no issue at all.. But video quality is bad.. Huhu

Not  sure about  wechat
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Thanks dude.

QUOTE(zher4883 @ Apr 30 2017, 05:49 PM)
Technically it's not banned. But the speed so limited that voice call cannot function properly.
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Also cannot call mah, the speed slow until cannot listen what people talking about. sad.gif
heavensea
post Jul 19 2017, 09:36 PM

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Ayam kene suspended for the first time, SUSPEK I guna bypass tethering.
my usage is around 120-140gb for every month.

l marah btul, ayam never did anything violated to their T&C AT ALL, now I gonna get surat sumpah and mengaku ayam difitnah.

LECEH DAN BODO.
webe banggang beruk.

This post has been edited by heavensea: Jul 19 2017, 09:37 PM
heavensea
post Jul 19 2017, 09:39 PM

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QUOTE(azhar75 @ Jul 19 2017, 01:00 PM)
Very tak aci... inside mothership, all is excellent...

[attachmentid=8975880] [attachmentid=8975881]

Outside mothership, different story altogether...
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luar ibu ship=bangsat speed, ayam tried kat sunway hotel also lambat ciam kurax2.
Tapi bole ride on Celcom H+, so ayam pakai saja.

This post has been edited by heavensea: Jul 19 2017, 09:40 PM
heavensea
post Jul 19 2017, 09:40 PM

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QUOTE(MGM @ Jul 19 2017, 10:12 AM)
Is the 10Gb tethering a permanent feature of WebeM or for a promotional period only?
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every month refresh?
But ride on 4G LTE only.
heavensea
post Jul 20 2017, 12:32 AM

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QUOTE(al_madd @ Jul 19 2017, 10:10 PM)
Report to skmm lah...
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Aduan diterima / Complaint(s) accepted

Aduan/Maklumbalas anda telah diterima. Sila simpan ID Aduan anda untuk semakan. Pengesahan penerimaan telah dihantar kepada alamat emel anda.
Your complaint/feedback has been successfully received. Please keep your Complaint ID for tracking. A notification has been sent to your email address provided in this complaint.
heavensea
post Jul 20 2017, 12:35 AM

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QUOTE(al_madd @ Jul 19 2017, 10:10 PM)
Report to skmm lah...
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Thanks bro, I've report to SKMM. I'll not accept the suggestion by Webe to ask me do surat sumpah on a accused that I never done.

This is fitnah, and I will never accept this arrangement (submit surat sumpah to "prove I'm innocent") like I've using their internet through violation method.

F u webe.
heavensea
post Jul 20 2017, 12:36 AM

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Saya ingin complain Syarikat webe suspended nombor telefon saya 01XXXXXXXXX (tidak boleh menelefon keluar, terima call, sms, dan tak ada connection internet) tanpa reason dan bukti yang munasabah. Saya bayar bill nombor ikut masa yang tepat dan tidak pernah tangguh atau menggunakan data nombor ini untuk kegunaan yang violated term & conditions yang saya terima sebelum menggunakan plan webe ini.

Tetapi Webe menuduh saya menggunakan nombor ini untuk penggunaan data internet yang tidak sah menerusi bypass tethering.

Saya menelefon mereka untuk menerangi bahawa saya tidak pernah buka hotspot secara illegal, saya minta mereka check mac address/data yang saya pakai dan internet webe yang saya dapat cuma H+ (kerana telefon I tak ada 4G LTE), there is no reason I pakai tethering sedangkan data nombor ini sudah lambat dan selalu congested...tetapi mereka minta saya mendapatkan surat sumpah untuk membuktikan bahawa saya tidak mengguna internet data tethering yang violate terms and regulations webe.

Saya tidak akan terima tuduhan ini, dan tidak puas hati dengan suggestion bahawa saya kena minta surst sumpah untuk membuktikan sendiri sedangkan ini adalah fintah. Saya meminta bukti atau masa mengenai bila nombor saya connect kepada tethering yang illegal. Mereka cuma beritahu system recorded and that's all, dan surat sumpah dalah procedure untuk uplift suspended account.

Saya amat kecewa dan marah kerana ini adalah tuduhan yang serius dan fitnah atas perkara yang saya langsung tak pernah melakukan sebelum ini.

Apa yang akan berlaku kepada pengguna yang malang jikalau hari ini saya menemui incident seperi accident, dan mereka suspended account saya tanpa memberi reason dan bukti yang kukuh.

Saya memohon tuan/puan siasat tuduhan fitnah keatas saya dan jangan melepaskan syarikat webe (dulu adalah P1 wimax) yang tidak bertanggung jawab atas pengguna.

Terima kasih.
heavensea
post Jul 20 2017, 06:22 AM

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QUOTE(Comfortably NUMB @ Jul 20 2017, 02:49 AM)
Mmm... Same case with me...
Good to report with SKMM

But my prediction is ...
1) SKMM will tell WEBE to investigate your case
2) WEBE tell u to make case report (to 'investigate account') & to wait for 3 working days
3) Then, you'll get this excuse
- We regret to inform that your case were still pending at the relevant department for further checking.
Again, we would like to apologize for any inconvenience caused. Rest assured we will get back to you as soon as possible.
4) Again and again... Poooof.. NOTHING happen

Sent case since 15 JUNE... until now I dont get any feedback email..
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15 June until now? Your account still suspended? Wth!
heavensea
post Jul 20 2017, 06:25 AM

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QUOTE(derthvadar @ Jul 20 2017, 02:21 AM)
Buat surat sumpah bang. Baru jalan sikit kerja.
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Later siang pagix2 go buat surat sumpah gg.
I report skmm kasi webe pressure sikit lol. I knew it would be most probably vain effort, but I still logged complaint because of I was falsely accused for fraud I never done!


heavensea
post Jul 20 2017, 10:14 AM

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QUOTE(alucard89 @ Jul 20 2017, 07:56 AM)
I don't they give a shit about it, cause you're not the only the who's falsely accused of the charges
Also, send the surat sumpah directly to their office, not by email if you wanna have your line activated on the same day
Otherwise you're looking at 3-4 days activation time, like me
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Their office=tm point? (I'm not in kl.. cannot go their kapal ibu)

QUOTE(TheMrBinary @ Jul 20 2017, 08:06 AM)
Hmm just thought wanna check out webe telco then someone mentioned previous company name p1 wimax. Takmau kena scam lagi :/
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P1 wimax u know i know la... gg

QUOTE(SKY233 @ Jul 20 2017, 08:11 AM)
actually how to buat surat sumpah? need go lawyer firm?  hmm.gif
how much $$$ ?  hmm.gif
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No need loyar firm, JPN that do ic one (u check first) also can buat surat sumpah. RM6 if I'm not wrong. Or those small court house like magistrate court.

QUOTE(Comfortably NUMB @ Jul 20 2017, 09:45 AM)
Yes.. still suspended..I dont want to make surat sumpah
Wanna try if Webe reactivate my account but seems impossible..
Maybe next week want terminate...
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Join digi 150? Any recommendations for unlimited like webe?
Why you don't make surat sumpah?
heavensea
post Jul 20 2017, 05:08 PM

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QUOTE(SKY233 @ Jul 20 2017, 10:45 AM)
oh i see... ok thanks.. 1st time heard surat sumpah
haha
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This surat kinda useful, like transferring car and etc.

QUOTE(Comfortably NUMB @ Jul 20 2017, 11:44 AM)
I thought after send case report to webe, they will truly investigate my account
But nothing happen...
Digi 150 too expensive for me...

Webe's logic:
- whether you right or wrong, need surat sumpah to reactivate account...
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I need an unlimited postpaid (actually my usage is around 100gb/month only), that's why I die die do surat sumpah like a coward (f it, on something I never commit). But I also log report to skmm and cc both of webe and skmm again.

This post has been edited by heavensea: Jul 20 2017, 05:08 PM
heavensea
post Jul 20 2017, 05:14 PM

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Thank you for sending us an email.

Pleased to inform you that your case has been escalated to the relevant department for further processing.

We apologize for any inconvenience caused, rest assured we will get back to you as soon as possible.

Should you have more inquiry, please do not hesitate to respond to this email for further assistance.

Your email Ticket ID: C-49XXXX
heavensea
post Jul 20 2017, 07:13 PM

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QUOTE(a2zextra @ Jul 20 2017, 06:39 PM)
If you use 100GB / month, try Yes LTE Prepaid lah. Every RM30 topup you get 20GB LTE data. If you want to use 100GB data, you just spend RM150 only, no need to pay more for GST.
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Webe rm79 blum termasyok.gst.
heavensea
post Jul 21 2017, 10:40 AM

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Upon checking, your case is still in progress. Our agent has escalate your case to further department. For now, kindly wait for the reactivation of your service. We sincerely apologize for this inconvenience caused.

I'm sorry. Normally we need 2 or 3 working days to reactivate your service. We understand your concern, but for now we are still in the midst of progressing. We are sorry for this inconvenience caused.

I asked for evidence what they suspended the account?
I afraid not. But in the system, your account has been suspended due to bypassing tethering or installing 3rd party application that has violated our acceptable usage policy. We are sorry for this situation.

F U webe.
heavensea
post Aug 2 2017, 12:53 AM

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Hi guys, anyone found their bill amount is changed?
My latest bill is 53.76, what's going on?
heavensea
post Aug 2 2017, 03:28 PM

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QUOTE(nimbus kayano @ Aug 2 2017, 12:53 PM)
You unifi subscriber?
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Yes, but I never received such "special rebates" before. Do you know what's going on?
heavensea
post Aug 2 2017, 03:44 PM

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QUOTE(cybpsych @ Aug 2 2017, 03:41 PM)
click the details la.

suspect when your line was suspended previous, they reverse the charges (stop charging you). then after unsuspend, they prorate again.

check the details again, you will see the proration date.
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Yes suspended before, I clicked the "detail" (like pdf file) but error.
heavensea
post Aug 2 2017, 03:59 PM

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QUOTE(cybpsych @ Aug 2 2017, 03:47 PM)
probably not ready yet.

my webe bills all can see in self care. just email PDF not yet received  bangwall.gif
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Attached Image

I got the pdf file ad but what's "discount mobile wifi"? I don't understand this breakdown at all..
like those "broadband bundle", "webe reversal"..

(I don't have webe broadband, only unifi)

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