Oh i see, didnt notice that till u tell. I think they might refund u and will be reflected in your next months bill? (So u pay less for your first month unifi bill)

Or maybe they will continue to provide streamyx until the very last day of ur bill? (eg: u can still use Streamyx even after u terminate till 30 May)

"Or maybe they will continue to provide streamyx until the very last day of ur bill? (eg: u can still use Streamyx even after u terminate till 30 May)"

Hell no TM will doing this.

just confirmed with CS, they will send final bill (in Jun'17), if the amount is negative, they will issue cheque to us in 3 months, 3-freaking-month

This post has been edited by monkeybeh: May 18 2017, 12:02 PM

My new home also have the green distribution point on the ground, and house developer preinstalled fiber cable + Fiber Wall Socket (FWS) in the living room. No outdoor Fiber Termination Box (FTB) given. This is expected since fiber cable all buried underground till the living room, no need for fiber cable to go up the wall.

I am installing for my old home. Fiber cable will come from the Fiber Termination Point on the pole along the lorong behind my house.

If they pull the black outdoor fiber cable into the house, they got to remove the metal wire that support the cable right (for indoor use)? Cause i remember the metal wire that prevent the cable from excessive bending/ breaking is quite stiff.

And BTW, if the fiber cable break (indoor or outdoor due to rat, fox that walk on cable), whos responsible for the repair? TM or me?

FYI, this is my experience with CS and it's still not solve yet (still waiting my last streamyx bill)

1) you will get messy mytm account with streamyx & unifi
2) you suppose only get unifi bill from mytm
3) any extra payment will send thru cheque within 3 months.
4) after the last streamyx bill been generated, review it, if TM didn't terminate streamyx by date, make complaint

Oh, thats what happen when I downgrade Astro. Removed sports pack on early March and the CS said I still get to watch sports channel till end of March cause the amount is already billed. Wasted $$ as I never tune to those channels even once for the entire month.

TM should just reflect those -ve charges in the bill and debit it from the Unifi bill. Such an inefficient way of billing customers. Is TM still issuing separate bill for phone line service and Unifi?

We are discussing about the white box on the wall outside the house (called Fiber Termination Box, FTB), not the inside one (called Fiber Wall Socket, FWS).

The box inside will surely be given by TM, if not there will be no place for the BTU (aka fiber modem) to plug in.

The box outside the house, FTB, that might ease future upgrade/ repair, is no longer provided during installation.

What location is ur parent's home?

Having 2 separate accounts is the worst thing ever. Does it mean 2 mytm account == 2 email addresses?

And im retaining my existing landline number for RM1. Will there be 2 separate bills? One RM1 bill and one Unifi bill delivered separately?

Similar to my case, 1 mytm account == 1 email, n most likely two bills (yet to confirm).

Bla, not many people can get RM88 for 4mbps. To have TM to launch special Unifi lite for east M'sian is like dreaming in the wonderland.

So, which cable are we getting free and at what length?
How much do they charge for extra length?

https://www.tm.com.my/OnlineHelp/Documents/...nstallation.pdf

Outside fiber cable always free unless u want do underground when u got pole. Inside house free 50m rj45/rj11, RM5 per meter if exceed the free 50m.

But most installers will try all means to charge u unless it is a simple setup with all equipment placed at the same location. Print out a copy of the installation guide n show it to the installer upon dispute.

This post has been edited by MGM: May 18 2017, 01:35 PM

kuching no idea but you can check with this forumer
https://forum.lowyat.net/topic/4285856

OK. That means I am in the right track.
One year ago, they don't provide the FTB outside the house.
The outdoor fiber cable (black colour) goes straight into the house and terminate in the FWS.

Looking at the FTB and the FWS, both function the same.
Outdoor fiber goes into the box and indoor fiber cable goes out to the BTU.

my parent house got the below two boxes.

unlike mine has only the last one.

without the FTB, i think next time want to change location of the wifi router, maybe more troublesome rite? maybe need to relay cable all the from the distribution point?

a lot of installer does not follow the guideline to charge.

need to be firmed and extra careful on this.

for those who did not provide receipt one for those charge likely the $$ goes into their pockets.

Which area of Miri?
Who is the agent?
Which TMPoint?
What is the price?