got an experience with digi prepaid to share. maybe something to take note for prepaid users:
- bought a digi prepaid sim to check for coverage (comparing with umobile)
- bought a 2gb data / week for rm9. its an auto-renew every week.
- after 7 days, the plan got renewed and credit deducted. all good.
- used the mydigi app to unsubscribe to the package. subsequently, what happened was the package of 2gb/week was also removed from my plan even though credit has been deducted. my thought was the package will remain but by unsubscribing, auto-renew will not happen in the next 7 days.
obviously, my thought was that you've already paid rm9 for the data package, it should remain until expiry.
NOT having your credit deducted and the package ALSO removed. this is stupid.
called the customer service, ticket raised. still waiting for the outcome.
Yes, this is how DG recurring internet works since day one.
I know U Mobile and Hotlink, you can just cancel auto-renewal and the subscription will continue and then lapse at the end of its natural life.
DG cancels the plan immediately so you need to wait till the last day to cancel.