got an experience with digi prepaid to share. maybe something to take note for prepaid users:
- bought a digi prepaid sim to check for coverage (comparing with umobile)
- bought a 2gb data / week for rm9. its an auto-renew every week.
- after 7 days, the plan got renewed and credit deducted. all good.
- used the mydigi app to unsubscribe to the package. subsequently, what happened was the package of 2gb/week was also removed from my plan even though credit has been deducted. my thought was the package will remain but by unsubscribing, auto-renew will not happen in the next 7 days.
obviously, my thought was that you've already paid rm9 for the data package, it should remain until expiry.
NOT having your credit deducted and the package ALSO removed. this is stupid.
called the customer service, ticket raised. still waiting for the outcome.
It already clearly mention when you want to unsubscribe, that any remaining balance will be forfeited. So why do you still continue anyway?