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 Digi Fans Club & Enquiries V13, Let's Inspire

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WaCKy-Angel
post Mar 31 2017, 11:30 PM

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OOT abit...I bought Digi prepaid from KK Mart and the cashier said i can activate it by myself (follow instructions on the packaging) but reached home opened it found nothing.
try to dial *128# asked for username...

later live chat with Digi they said must bring to Digi store to activate.

Is that normal KK Mart doesnt activate Digi simcard?
If yes, then wtf they sell the card when i can get it directly from fukken Digi store?
WaCKy-Angel
post Mar 31 2017, 11:40 PM

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QUOTE(prosibu @ Mar 31 2017, 11:37 PM)
Thr is a mechant code need to be key in during registration
To avoid ppl stole the card from store/resell those sim card.
So i think u can only activate at the kk mart that u bought the sim.
Even other kk mart also cannot help u.
*
Thats what i was thinking too. but the cashier insist i can do it myself.
tomorrow gonna rage at the cashier there. hope manager is there
WaCKy-Angel
post Apr 1 2017, 12:27 AM

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QUOTE(RDoe @ Apr 1 2017, 12:24 AM)
Hold your horses!

There are 2 steps before the card can be used:
1) Registration
2) Activation

Don't get the 2 confused or treat them as 1 combined step. (Having said that, I'm not surprised if some CSO don't even know the exact term to use.)

Dealer will register the SIM card for you, and most do the activation too. But I've come across some dealers like those in marts, rest stops, etc, who give customers the option to do the activation themselves. On the pack, you can see an expiry date - that's the date by when the card has to be activated.

ON the pack too, the instruction on how to activate the SIM card. You can either choose to follow that step printed there, or just make your first call from the card. I've just helped a friend activate his Digi card a couple of months back by making a first call, when I was too lazy to take out the pack (the cardboard holder where the SIM card is found) from my bag. I activated my own card using the step printed on the pack when I first bought it.
*
Uhmm.. i guess i used the wrong term..

i was referring to registration . im pretty sure its not yet done.
because registration requires IC info and the cashier did not asked for it. In fact he didnt even care to check which number i took.
WaCKy-Angel
post Apr 1 2017, 12:39 AM

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From: KL



QUOTE(RDoe @ Apr 1 2017, 12:36 AM)
So the cashier didn't register your SIM card at all?  shocking.gif

Wait, weren't you puzzled when the cashier didn't ask for your IC?  confused.gif
*
obviously i did but the cashier insist i can do by my own. and i was rushing..
anyway its just near my place can go tomorrow.

maybe i'll grab a "free" drink when i finish raging.

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