i applied the uob credit card by telemarketing.

and the telemarketing staff promise to waive the 1st year annual fee for me.

but in the end UOB customer service said that 1st year annual fee cannot be waived

any idea how to get back the annual fee waiver??

thank you.

First year AF is usually free. You never spend anything before? Which card is this?

i applied One card platinium and already start using the card.

customer service staff very insist say the 1st year cannot be waive, but could waive in the following year.

i called third time and ask their officer to call me back, and i never receive the call from them at all.

i called them fourth time just now, they promise will call me back tomorrow before 12pm.

what could i if UOB refuse to waive for me the annual fee?

This post has been edited by xooper: Aug 23 2017, 03:05 PM

If no transaction after AF charged, you can just cancel it.

Hi, would like to check, can we use the smart$ at Golden Screen Cinema?

yes, check the merchants and locations from link above

This is weird. How can 1st year AF is not waived but following year is..

I think the CS was misleading you.

Thanks a lot for the info.

Is the UOB payonline service down? Can't access it since yesterday

cant sign in thru chrome but works with microsoft edge

My YOLO annual fee will be charged in September. So I called in to CS on 11/8/17 to cancelled the YOLO card (I don't use this card every month), CS told me to wait for retention unit to call me within 5 working days. I waited and waited and waited. Lost hope. Suddenly, received call today saying my coming Annual fee is waived. So I will keep it for another 1 year.

uob payonline having certificate error, can't login.
their server problem ?

Hi, is the cashback calculation refreshed per calendar month or statement date?

Which card are you referring to?

Today sign in couple of times with Chrome no issue. Last login 7:25pm

my UOB ONE card kena charged AF after 2 years... just call CS ask for waive.. they say will get management approval and inform me via SMS within 24hours... so usually will kena waive? or i need to pay the AF?

If u didn't use the card after AF charge, u can cancel without paying AF

retention team just called.

asked for reason to terminate: told him no use anymore.
offered me 1 yr extended AF waiver: told him agreed. next AF to be charged next year 2018. some short verification, then hanged up.
called me back again, reconfirm 2 yrs extended AF waiver: definitely agreed to accept next AF to be charged in year 2019.

If you got use the card regularly, the chances of waive is higher

Your anniversary month will be on August ??

Thanks for sharing, I going to do so as my anniversary month on next month September

By the way, I'm regular user for this card