cannot screw....my dsl blinked like about 8months while im not in malaysia....my parents cant get a technician from screammy until i back....u know what the operators ask me to do?....dear customer..pls troubleshoot urself...and...check whether ur phoneline is clear tone or noisy blabla.....after all...no matter how many times i called them...is end up with the same thing..and i really disappointed with it....now my prob solved...terminated screammyx and applied maxis broadband...better than tmnut....