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 Maxis Fibre Not Working Tonight

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TSbrandonkl
post Mar 18 2017, 08:36 PM, updated 8y ago

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Anyone in KL area currently having issues with Maxis Fibre? Mine has no connection even after restarting the modem and router. Calling Maxis Fibre in last 30 minutes and been on hold. Can't get through.
jusbella
post Mar 18 2017, 08:57 PM

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u check TM grey modem, wat is all light status?

QUOTE(brandonkl @ Mar 18 2017, 08:36 PM)
Anyone in KL area currently having issues with Maxis Fibre? Mine has no connection even after restarting the modem and router. Calling Maxis Fibre in last 30 minutes and been on hold. Can't get through.
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TSbrandonkl
post Mar 18 2017, 09:00 PM

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Mine is Huawei modem. The LOS light is blinking red.
jusbella
post Mar 18 2017, 09:02 PM

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can capture let us see?

Both router and modem.


QUOTE(brandonkl @ Mar 18 2017, 09:00 PM)
Mine is Huawei modem. The LOS light is blinking red.
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TSbrandonkl
post Mar 18 2017, 09:21 PM

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QUOTE(jusbella @ Mar 18 2017, 09:02 PM)
can capture let us see?

Both router and modem.
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Sure.


Attached thumbnail(s)
Attached Image Attached Image
jusbella
post Mar 18 2017, 09:24 PM

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Did u do anything to the LAN cable?

If possible can u check the fibre connector see its loosen or not?

QUOTE(brandonkl @ Mar 18 2017, 09:21 PM)
Sure.
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TSbrandonkl
post Mar 18 2017, 09:42 PM

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QUOTE(jusbella @ Mar 18 2017, 09:24 PM)
Did u do anything to the LAN cable?

If possible can u check the fibre connector see its loosen or not?
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Didn't do anything to the LAN cable and just re-check connection. All tight, it was working fine at 4 pm before I left my house. When I came home at 7.30 pm, not working,

I will keep on calling Maxis Fibre if it doesn't come online.

Thanks for your suggestions.
jusbella
post Mar 18 2017, 09:43 PM

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The light indicate something wrong with the fibre cable connection.

Keep call them ba...

QUOTE(brandonkl @ Mar 18 2017, 09:42 PM)
Didn't do anything to the LAN cable and just re-check connection. All tight,  it was working fine at 4 pm before I left my house. When I came home at 7.30 pm, not working,

I will keep on calling Maxis Fibre if it doesn't come online.

Thanks for your suggestions.
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karts
post Mar 18 2017, 10:13 PM

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Yes, me too, i had the same problem, the internet disconnection happened & it didn't recover back on it's own this time. I had to turn off the power supply of the Maxis router & turn it back on again to get the internet wifi connection working again. Seriously, what is Maxis doing? How can you allow downtime to just happen like that without any information to the end user. What are paying monthly for (if you don't get this thing fixed?
TSbrandonkl
post Mar 19 2017, 12:44 AM

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So, finally someone answered the phone after calling Maxis Fibre customer service for 5 hours! They informed me there is a network problem in my area and will take 6 to 8 hours to fix.
TSbrandonkl
post Mar 19 2017, 12:18 PM

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Maxis confirmed fiber and 4G/4G+ outage in certain areas last night in KL in their twitter. When I woke up this morning, back to normal.

No wonder when I tried to tether my phone to my lap top last night, I was getting less than 1 Mbps speed.

 

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