Apr 7 2017, 10:31 AM
Promise of upgrade from 30mbps to 50mbps. So i signed up lor.
End up they say due to technical and service issues, they offer my Hyptv channels.
TM just replied their standard reply, and closed my ticket
QUOTE
Firstly, our appreciation for bringing this matter to our attention and sincere apologies for the inconvenience caused.
We wish to inform that TM has recently launched the Thank You Surprise campaign as part of the Broadband Improvement Plan that was announced on 24th October 2016. However, the Free Speed Upgrade is subject to Technical and Service availability. There will be some customers who will not be able to enjoy the Free Speed Upgrade due this factor.
Please be informed that the offers in the Thank You Surprise campaign include speed upgrades, WeBe and HyppTV packages, as well as lifestyle discount vouchers. Many of you have indicated your preferences and we will do our best to fulfill those options as soon as possible. Streamyx customers are also part of the Broadband Improvement Plan - Thank You Surprise campaign.
TM has allocate a few of criteria on selection for Thank You Surprise freebies whereby according to your payment behaviour, we believe the HyppTV Jumbo pack is much suitable based on your account history. What the Hell! I do not even have a TV. In addition, this freebies is only 1 time offer to customer. Eligible customers will be contacted starting April 2017 till June 2017.
TM is continuously upgrading its infrastructure, increase network capacity and improve service availability towards better experience. You will be updated of the latest offers and progress through announcements and communication once it is available in the near future. In the meantime, we hope that you enjoy our token of appreciation that we have lined up for you.
We hope the above explanation clarifies on the matter. Once again, we are really sorry for the inconveniences. We wish to take this opportunity to thank you for your continued patience and understanding as well as extend our appreciation for your continuous support to TM. For further assistance or feedback, kindly visit http://www.tm.com.my or you may contact TM at 100. Alternatively, you can email us at help@tm.com.my, tweet us @TMConnects or connect with us via Facebook at Everyone Connects.
Ah, so fking pissed. feels cheated We wish to inform that TM has recently launched the Thank You Surprise campaign as part of the Broadband Improvement Plan that was announced on 24th October 2016. However, the Free Speed Upgrade is subject to Technical and Service availability. There will be some customers who will not be able to enjoy the Free Speed Upgrade due this factor.
Please be informed that the offers in the Thank You Surprise campaign include speed upgrades, WeBe and HyppTV packages, as well as lifestyle discount vouchers. Many of you have indicated your preferences and we will do our best to fulfill those options as soon as possible. Streamyx customers are also part of the Broadband Improvement Plan - Thank You Surprise campaign.
TM has allocate a few of criteria on selection for Thank You Surprise freebies whereby according to your payment behaviour, we believe the HyppTV Jumbo pack is much suitable based on your account history. What the Hell! I do not even have a TV. In addition, this freebies is only 1 time offer to customer. Eligible customers will be contacted starting April 2017 till June 2017.
TM is continuously upgrading its infrastructure, increase network capacity and improve service availability towards better experience. You will be updated of the latest offers and progress through announcements and communication once it is available in the near future. In the meantime, we hope that you enjoy our token of appreciation that we have lined up for you.
We hope the above explanation clarifies on the matter. Once again, we are really sorry for the inconveniences. We wish to take this opportunity to thank you for your continued patience and understanding as well as extend our appreciation for your continuous support to TM. For further assistance or feedback, kindly visit http://www.tm.com.my or you may contact TM at 100. Alternatively, you can email us at help@tm.com.my, tweet us @TMConnects or connect with us via Facebook at Everyone Connects.
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