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Unifi Official TM UniFi High Speed Broadband Thread V30, Speed Upgrade Coming. Be Patience Guys

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sentry68
post Mar 9 2017, 09:52 AM

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Hi all,
I am currently on ADV 30 plan, with the old L7 router from 4 years ago. Recently I am getting a lot issues to connect to wifi, or frequently disconnected from wifi. It happened on all type of devices - multiple smartphones, smart TV, Android TV box, laptop.

The weird things is that all these issues happened only after 11pm. My laptop which never have issues with WIFI connection for the last 3+ years are getting very frequent drop WIFI connection issue, and having difficulty to reconnect after disconnected. HyppTV is getting disconnected like every 5 mins or so. Rebooting the router and BTU doesn't fix the issue at all. without doing anything - everything is back to normal in the next morning.

Another observation is that by connecting to my home WIFI, sometimes google map / Pokemon Go apps are showing a different location at another Taman ~ 1km away, and may jumping back and forth between my actual location and that "new" location - same "new" location everything it happened. I've never experienced this before until recently.

Not sure if anyone has similar experiences with all the weird things happened around midnight only, and back to normal at other hours. I've absolutely no clues on what is actually happening now.
sentry68
post Apr 20 2017, 01:09 PM

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QUOTE(lyc1982 @ Apr 19 2017, 11:26 AM)
worst case for unifi free speed upgrade is by july lah...just have to wait, including myself...

even if you complain also i don't think any immediate action will be taken
*
It was between Jan 31 to Jun, now from July onwards... ranting.gif ranting.gif ranting.gif


The free speed upgrade will be implemented in stages.
Upgrade will be done starting July onwards*
sentry68
post Apr 23 2017, 11:37 PM

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QUOTE(fruitie @ Apr 21 2017, 11:43 PM)
He was paying RM 149 earlier and TM called to offer RM 159 for 30Mbps. He was informed he won't get any free upgrade in the future. However, when the Free Surprise page was up, he tried his luck and it showed he's entitled to be upgraded to 50M. Waited for few months and here it comes today...
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I am in the same situation, but the 30Mbps to 50Mbps upgrade as been pushed to July onwards based on the latest update in Thank You Surprise page cry.gif
sentry68
post Apr 23 2017, 11:48 PM

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QUOTE(soonwai @ Apr 22 2017, 07:33 PM)
They will charge for that as it's considered non-standard. When I did mine, the installers informed me of official charges of RM300 or thereabouts, I don't remember exactly as this was 2011. In my case I paid them RM100 for the same thing if we didn't involved TM''s billing dept. smile.gif

Anyway I had mine installed in the back room of the first floor. With the exception of climbing on to the roof of the kitchen, it was a much easier job. They only had to drill one hole. The free standard option would have had them drill through 4 walls and route the cable from the back of the house to the living room.
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I think installing your Unifi equipment on 2nd floor is still considered as standard installation - as long as it doesn't involve above the ceiling activities which are considered as non-standard.

My unifi was installed a little over 4 years ago and I've prepared a pipe for the fiber cable to come to my 2nd floor family area through ceiling, and I had to pay RM170 for this non-standard above the ceiling work. Comparing to the standard installation - they will need to drill through at least 2 walls (from the back of the house into one of the room, and from the room to the family area) - it's probably an easier work for them with my above the ceiling installation.
sentry68
post Apr 24 2017, 08:32 AM

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QUOTE(fruitie @ Apr 24 2017, 12:08 AM)
So eventually you will pay for RM 159 only?
*
Still pending for my 50Mbps upgrade, paying RM159 for Advance 30 with Jumbo pack now.

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