QUOTE(seller1415 @ Mar 2 2017, 05:42 PM)
I can only bank in him back rm100 for the refund . no profit earn from him just take back the costs of the products . so i can return him rm100 only . if he want . thanks ..
So let me be clear.Buyer bought 3 sets from you at a cost of rm310. You're offering a refund of rm100 now.
You're selling what you have left at rm30. So even if buyer sells it off he can only get rm90 for the 3 sets. Putting him out of pocket for rm110.
There's nothing wrong with what you're doing, seller. It can also be argued that the fault is exclusively the buyers. But look at this thread, and how much bad faith we're dealing with here. If you refuse to refund the full amount, of course that is your right. And you do that, at the cost of goodwill and good faith. Your future sales would be treated on a strictly buyers beware basis in the future, there won't be trust and your buyers would be very aware of this case and covering all their bases when dealing with you. There's a cost to everything, my friend.
If you decide to give the full refund now even, this thread has generated quite some mistrust. So the damage can't necessarily be undone.
So have a think about it. I suggested my initial proposal as an idealistic scenario case. Sure, it isn't your fault. But in most cases, this is the risk of trying to run a good business where customers put their full trust in you. Just have to bear the cost of getting stock which does not fulfil customers' needs. Most big businesses do it, goodwill is one of the hardest things to pay for. And then we're in Malaysia, where sellers and buyers are always antagonistic towards each other, short term gains at the cost of long term earnings. Are you a trader, or a businessman then?
There's a lack of ethics in most businesses here already. Very negative mindset.