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*LONPAC insurance medical card*
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smartinvestor01
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 Oct 28 2017, 06:07 PM
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QUOTE(PLOUFFLE @ Aug 2 2017, 05:25 PM) when go hospital，just call lonpac telephone?????no agent means no after sales swrvice? I did not buy Lonpac Insurance but if you are talking about after sales service, i think i share my experience:- My mum previously was admitted to the hospital. I show the medical card to the hospital then they do the claiming for my mum. During that time, no agent is involved. Its direct between me and the hospital. So I think not so much of a concern when there is a need to claim. This post has been edited by smartinvestor01: Oct 28 2017, 06:08 PM |
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smartinvestor01
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Oct 31 2017, 06:19 PM
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QUOTE(PLOUFFLE @ Oct 29 2017, 02:22 AM) where is your agent???? but can claim fast right?? Lonpac is public bank group company,customer service should good When moments are critical, I just show the medical card.. That time, my mum is using Prudential by the way.. Then, full stop.. The agent only contacted us to see if we need help.. We managed to settle everything on our own.. This post has been edited by smartinvestor01: Oct 31 2017, 06:19 PM |
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smartinvestor01
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Nov 2 2017, 05:53 PM
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QUOTE(PLOUFFLE @ Nov 1 2017, 10:59 AM) So claim ok???call customer service? The hospital somehow directly called the insurance company for further verification after i show the medical card.. The next day, the Letter of Guarantee was issued to the insurance company, and my mum got discharge. Settled everything.. |
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