Dear All,
I'm one of the Grandlis unit owner. The reason I post here is because I need advice on what should I do next?
We visited the house upon collecting keys on 30/09/2017 and took some pics of the defect, major one was a moulded wall on the utility room which indicates a leaking from the air-cond area. To our dismay when we did the inspection on 5/10/2017, the area was painted to camouflage the moulded walls without rectifying the underlying issues. This is totally not acceptable as the trust is broken, how if the defect surfaces only after the warranty period ? The owner has to bear the cost of rectification??
We did emailed to the Customer Relations at SP Setia seeking for an explanation and in return, they just called to apologize and informed will ensure all the defects will be rectified accordingly.
But now the point is, we begin to have doubts if there is anything else that they had camouflage just to cover up whatever underlying issues in the unit. In my opinion, they should not painted the wall to cover up the defect.
Is there a way which I can escalate to higher management of SP Setia because I personally felt this is not right and acceptable.
Thanks.[attachmentid=9270052]
Not to worry... the warranty period is 3 years to entertain any defect... you can ask them to come back again and again until you satisfy.