Question for all insurance agents from different companies. If you lose your original policy document and request for a another copy (either softcopy or hardcopy) does your company charge your customers for it?

I know for a fact that Prudential does. And they even need you to sign a public notary form to say that you lost it before they can even give you a copy. SO.TROUBLESOME.

Thanks for the response lifebalance. Are you speaking for AIA only or saying that's normal practice for all insurance companies? I wonder why it's so troublesome for Prudential, have to go get a public notary some more.

Ok sifus, need your opinion on my current plan from Prudential. Does the premium seem a bit high for this plan? It's an investment linked plan and I've had it since 1999.

Monthly premium RM224
PRUlink assurance account RM 120,000
Crisis Cover Benefit RM 120,000
Personal Accident Benefit RM 40,000
PRUdisability provider Benefit RM 8,000 per annum
PRUmajor med 2 Benefit RM 200 (Room & Board)