Hello everyone, my husband is a small time trader who also sells online engaging ipay88 as the Payment Gateway system. As usual, he will receive credit card payments through the company website (payment managed by ipay88) and then proceed to deliver the items via courier service or COD.

Then one day, after 5-6 months, the buyer disputed the transaction. Claiming that he did not buy the items. But my husband, upon seeing the authorized transaction then had already delivered the items to the buyer. Now, all ipay88 claim that they can do is ask us to contact the buyer to ask him to cancel the dispute. This is unlikely to happen because, after so long, the buyer is uncontactable as he has changed his hp number. Secondly, it could be a case of misused credit card issue whereby the credit card owner really did not make the purchase. How can the company absolve the responsibility just because the bank has raised a dispute on this? It is a very big amount amounting to thousands. Because of the negligence by ipay, we could potentially lose double the amount that is the cost of the stock and the selling price which ipay88 is demanding from us. We have already furnished receipts (with buyer's signature) as proof of sale and receipt to ipay88. The whole system seems unfair to us as it only protects the consumers and big companies like ipay88. Small time merchants are left in the lurch.

Any sifus can guide us on what we can do in this case? It is very unfair to us, genuine sellers as we engaged ipay88 in trust that they are providing reliable payment gateway solutions. It baffles me that they can authorize the credit card transaction, and dispute it 5-6 months later! We merely perform normal business procedures and got caught in this sticky situation due to them not having stringent procedures to prevent chargebacks like this from occurring. Please guide us, if u have any experience as I'm feeling really helpless and sad right now. Thank you.

If credit card is chargedback in Lazada and 11street they wouldn't force their merchants to bear the loss unlike payment gateways like MOL and ipay88?

Thank you. That is more reassuring.

In this case, the gateway providers should step up and bear some risk instead of merely acting as an "independent" intermediary platform for transactions only.
In case you know of any gateway providers besides ipay88 that would bear the risk of credit card fraud, please let me know. Thank you.