I thought I saw something similar not too long ago. Someone familiar with the chargeback confirmed that seller would not receive the money. Hence better to sell on platform like lazada who will absorb these cases for a few percentage of your profit.

We have the customer's name etc. But handphone for COD is uncontactable. Feels like that every part try to wash hands off because of the scammer.

Any update?

Able to get trace from courier? The recipient address is the good info to trace from.

I am interested to know how soon the cardholder made dispute report upon this case.

hopefully, he/she make the report and fight it lar .... dont just pay up ....

i might suggest Merchant team up with gateway (after all gateway services are paid a fee by merchant and have input details by the "buyer" during check out) ... they should provide all information and advise to merchant and not let him/her fight blind (at least advise and represent them abit since they are paid) ...

kawa_e

May I which marketplace is that? If it's 11st, afaik once the buyer ckick on Confirm Purchase, they can no longer say they didn't receive the good right? Afterall, a sane person would only click that after they got what they bought.

is your case still going on?

question bank the bank why the gap is so huge for cardholder to realise? And because of the cardholder refused to pay, the bank kiasu and perform such claim from provider and provider claims from merchant.

I think you should submit the case to BNM as well as the bank has broken the conflict of interest to protect themselves since the claim period has been lapsed but still they initial the claim.

I am interested to know about your whole story on how to happened so i can give you some valid points to claim from.

Only the credit card issuer can claim disputes. This, is CIMB in your case.

File a report to BNM as well and cc a copy to CIMB.

JULY 4TH- initially this customer made a staggering amount at our company website using cc before raya. Out payment gateway emailed us to take precaution of this customer due to this high amount. My company did not have a team or any expertise in handling fake cc verification therefore we decided to cancel his orders. I called his cc card number but not reachable. The secondary number is callable though. A chinese lady picked up the phone stating that his boss(cc holder) would like to purchase several electronic items for raya to his employees. She seemed pretty genuine from the sound of it and i assisted her to go to this marketplace. I was greedy since who didnt want a sale becoz i could have asked her to go to outlet but the sale would be mine from the marketplace. Marketplace has verification team so even if the cc is fake, they would reject it. The lady's orders went through and total 5.

On the same day itself, this lady had been texting via wechat about the orders and everything. Our company was based in ipoh and we had outlets in kl. she said his boss has company in ipoh, melaka and kl. she was in kl and her boss in melaka. I asked why his boss never answered calls, she said he was busy and she was the one to do the ordering on his boss behalf (already sounds fishy as i typed however i never would thought this all that time) Her orders consisted of items that were available in ipoh and She was begging me to allow her for self collection becoz her boss needed the items before the raya holiday and the courier has stopped delivering. So i let her to self collect 3 items at kl outlet. I asked her to bring receipts (i found this out later, that she printed the receipts from marketplace) and to give me her ic. She told me she wouldnt be collecting. She has a malay employee and i pass the info to the sales person on duty. The sales person checked everythinh including ic and receipts, everything was right and passed the items to the malay. Later i received a call from this lady saying thank you that she has gotten the items

JULY 5TH- the lady still has 2 items. There is no more courier and she has asked me pass it to her at ipoh nearby after working hour. She said a man (forgotten this man relationship with them, relative/employee.. Its been too long) will be collecting on behalf. My colleague and i drove to that destination and waited for him. He called my number saying he has reached. He took notice of me immediately since i was carrying smtg. (Actually from here, i have almost forgotten the scene... Trying my best to remember) i gave him the items with the receipts in envelope. He said he will pass to the lady or smtg like that (no stranger becoz who would have accepted anything if he was not notified earlier). Well i only realised i had forgotten to do the most important thing - I DID NOT ASK FOR HIS SIGNATURE/DETAILS TO PROVE HE HAS TAKEN THE ITEMS-DUMBEST THING EVER !!! 😞

Conversation between me and the lady stopped since her orders were fulfilled

JULY 12TH - made another order. This time i told her that no more self collection. She said ok but must change the shipping address. It was stated first to melaka but said would be better to ship to KL (have forgotten almost all the reasons she gave)
I changed the shipping address without notifying the marketplace (AGAIN MY BAD !!! Most of the time i never done this coz customers would tell to marketplace instead directing with me). The parcel reached and was signed by another name. The name, address, signature was diff but the telephone remained in the shipping address.

Conversation ended. No longer in contact. Marketplace has certified all orders made by her/boss delivered. Payment made to my company

DEC 15TH - starting to get pic from marketplace to ask me for proofs of delivery for these orders. I failed to provide since most of it deleted and those i provided were not strong enough

(Investigation has started for this case...)

MARCH 2017 - marketplace said since i couldnt present solid proofs, all orders will be charged bk and deduct from the next settlement.

Of coz i couldnt diam diam and pay back easily so i went on checking and digging bk proofs

Some details/evidence i got
- this cc holder filed to bank that he never received all the items
- the malay guy that was asked to collect at kl was actually not an employee. I contacted him since he wrote his name, ic and telephone on the receipt. He said he was a passer by and was dragged by this lady. He said she was begging her to collect coz she didnt bring ic. This malay guy agreed to help and gave her his details. She gave 4 receipts (4 orders) to him. These receipts were printed out from his/her account. It wasnt really an actual receipt but can be considered since it stated the items and quantities purchased. 2 copies receipts were screenshot by my sales person

Suggest to make police report as this is related to criminal case involving of commercial cheating.

How could they can't give the information when the police is investigating?

May you upload your plice report? You can't just report by specifying your case. In your report, you need to "press" to let police opens file and investigate on this matter.

Then, they will pass your case to commercial crime department and they will investigate.

wah...
which market place so teruk 1..

earn commission from seller,
yet ask seller bear all the responsible...

what a great way to leech money from both shopper and merchant side...

You attended physically to BNM or via e-mail or phone?

Your case is so complicated and can't understand the part of marketplace and merchant.