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 The nightmare of my new Nissan Almera, Air cond emitting snow-liked white films

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TSMIRAMAX
post Feb 8 2017, 12:33 AM, updated 9y ago

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Does anyone encountered this problem before… where new Almera’s air-cond suddenly emitting a large amount of snow-liked “White Sticky Films” into the car (see the pictures below) ? That was what happened to my new Nissan Almera which I bought in 2016 but still at very low mileage (i.e. at below 6000km) as I only drive quite a short distant on weekdays.

It all started on 23rd December 2016 (Friday), where, after leaving my Almera at home (without driving) for 6 days, and then, as usual, I started my car engine & switched on the air conditioner, then all of the sudden the air-cond blew out a horrible amount of snow-liked “White Sticky Films” ( which I had never seen before ), the amount of this “white films” was so huge that it stuck all over my body, my face, nose, mouth & the entire car interior... and as a result of that, I was choking & coughing non-stop but I immediately drove the car to the nearest Nissan Service Centre (in Chan Sow Lin) for inspection.. & the Supervisor there told me that he has seen cases like this before, where car owners left their cars without driving for 3-4 days & then when they started the engine the air-cond blew out white films (similar to my case).

Attached Image Attached Image Attached Image

I was totally terrified because the entire car interior & my whole body were covered with this “white sticky films”... It was like a volcano erupted & emitting large amount of white sticky films non-stop inside the car… but the Supervisor told me it was just the “normal dust” (that we see everyday) -- which I don't believe because as a car driver for more than 20 years I had never seen anything like this (i.e. air-cond emitting white sticky films), or heard anything like this before.. For sure, it was not the kind of "normal dust" that we see every day !

Since air conditioner works on close-loop environment... & in order to get rid of this whole mess, I have thoroughly vacuumed my car many times... also, my family members have to wear face mask (whenever I drive the car) because all of them have serious Sinus problem (and need to take sinus medication regularly), but still, regardless of how many time I vacuumed the car, after a short while of driving... the new “white films” will re-appear again... although it appears to be in smaller size & lesser quantity now... but still, it can be seen emitting all over the car whenever I switched-on the air-cond… and since I have coughing almost every day for the pass two months, I have to stop driving the car for the time being because I just couldn’t keep vacuuming the car everyday... What I am worrying the most is,

1) What are those snow-like white films (that keeps emitting out of the air conditioner) ?
2) Are they toxic/ poisonous & hazardous to human (as I was coughing for nearly 2 months since Dec 2016) ?
3) How could that possibly happen (to a new car) ?

Is anyone encountered this problem before, or knew about the problem... please help to advise, or share your experience.

Thank you very much.

This post has been edited by MIRAMAX: Jul 21 2017, 10:05 AM
ledtechn
post Feb 8 2017, 05:18 AM

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Easiest is Try to remove the cabin air filter, and check at that side. Maybe it is the filter element itself, you can check also the blower if it is located near the filter.
TSMIRAMAX
post Feb 8 2017, 09:55 AM

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QUOTE(ledtechn @ Feb 8 2017, 05:18 AM)
Easiest is Try to remove the cabin air filter, and check at that side. Maybe it is the filter element itself, you can check also the blower if it is located near the filter.
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Thank you very much for your input...
The Nissan Supervisor (at Chan Sow Lin Centre) has actually checked my cabin air filter (on 23 Dec, 2016) & he told me there was nothing wrong with my cabin air filter..

This post has been edited by MIRAMAX: Feb 8 2017, 09:57 AM
TAN WENG
post Feb 8 2017, 11:21 AM

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QUOTE(MIRAMAX @ Feb 8 2017, 12:33 AM)
Is anyone encountered this problem before… where new Almera’s air-cond suddenly emitting a large amount of snow-liked “White Sticky Films” into the car (see the pictures below) ? That was what happened to my new Nissan Almera which I bought in 2016 but still at very low mileage (i.e. at below 6000km) as I only drive quite a short distant on weekdays.

It all started on 23rd December 2016 (Friday), where, after leaving my Almera at home (without driving) for 6 days, and then, as usual, I started my car engine & switched on the air conditioner, then all of the sudden the air-cond blew out a horrible amount of snow-liked “White Sticky Films” ( which I had never seen before ), the amount of this “white films” was so huge that it stuck all over my body, my face, nose, mouth & the entire car interior... and as a result of that, I was choking & coughing non-stop but I immediately drove the car to the nearest Nissan Service Centre (in Chan Sow Lin) for inspection.. & the Supervisor there told me that he has seen a few cases like this before, where car owners left their cars without driving for 3-4 days & then when they started the engine the air-cond blew out white films (similar to my case).

Attached Image Attached Image Attached Image Attached Image

I was totally terrified because the entire car interior & my whole body were covered with this “white sticky films”... It was like a volcano erupted & emitting large amount of white sticky films non-stop inside the car… but the Supervisor told me it was just the “normal dust” (that we see everyday) -- which I don't believe because as a car driver for more than 20 years I had never seen anything like this (i.e. air-cond emitting white sticky films), or heard anything like this before.. For sure, it was not the kind of "normal dust" that we see every day !

Since air conditioner works on close-loop environment... & in order to get rid of this whole mess, I have thoroughly vacuumed my car many times... also, my family members have to wear face mask (whenever I drive the car) because all of them have serious Sinus problem (and need to take sinus medication regularly), but still, regardless of how many time I vacuumed the car, after a short while of driving... the new “white films” will re-appear again... although it appears to be in smaller size & lesser quantity now... but still, it can be seen emitting all over the car whenever I switched-on the air-cond… and since I have coughing almost every day for the pass two months, I have to stop driving the car for the time being because I just couldn’t keep vacuuming the car everyday... What I am worrying the most is,

1) What are those snow-like white films (that keeps emitting out of the air conditioner) ?
2) Are they toxic/ poisonous & hazardous to human (as I was coughing for nearly 2 months since Dec 2016) ?
3) How could that possibly happen (to a new car) ?

Is anyone encountered this problem before, or knew about the problem... please help to advise, or share your experience.

Thank you very much.
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U hv to aware of the radiator motor many people complain the motor fan radiator could nt last 2 years.One of my colleague kena nissan say to chnge the radiator motor if not under warranty will cost rm900
abu.shofwan
post Feb 8 2017, 11:27 AM

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didn't someone already opened a similar thread sometime back? i remember reading the same thing

very peculiar, this
LeonTan
post Feb 8 2017, 11:32 AM

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happens to me one time then back to normal hmm.gif

I bought my car in July 2016
jayjaynyc
post Feb 8 2017, 11:34 AM

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maybe it's a label or sticker that came off and got shredded by the blower fan.... collect the sticky film and use a magnifying glass to see what they are.
Jessieccy
post Feb 8 2017, 02:28 PM

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I think its related to the fan blower. The last time I saw something like this is on my 2nd hand kancil. Where the foam that seals/direct the internal vents in the car like front, leg, windscreen position. It was old car so the foam slowly crumble off and blow in the whole car.
I highly suggest you to check the cabin filter yourself. Microfibers/filter might be poorly made. If in doubt,, try removing it for few days and see if the white stuff still comes out.
Last option is to flush the aircond vents with those car aircond foam cleaner
Worst option is there might be a possibility that the evaporator is having oxidation/karat. In this case it should be white (aluminum oxide), it will flake off white stuff when the blower is on. Maybe press the white flake, see if it feels like powder.

This post has been edited by Jessieccy: Feb 8 2017, 03:05 PM
TSMIRAMAX
post Feb 8 2017, 05:54 PM

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QUOTE(Jessieccy @ Feb 8 2017, 02:28 PM)
I think its related to the fan blower. The last time I saw something like this is on my 2nd hand kancil. Where the foam that seals/direct the internal vents in the car like front, leg, windscreen position. It was old car so the foam slowly crumble off and blow in the whole car.
I highly suggest you to check the cabin filter yourself. Microfibers/filter might be poorly made. If in doubt,, try removing it for few days and see if the white stuff still comes out.
Last option is to flush the aircond vents with those car aircond foam cleaner
Worst option is there might be a possibility that the evaporator is having oxidation/karat. In this case it should be white (aluminum oxide), it will flake off white stuff when the blower is on. Maybe press the white flake, see if it feels like powder.
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Visually it looks like dandruff... except that it is much bigger in size..
Yes, when press it with finger, it feels like powder form... it would disappear when you press on it... just like you are pressing on flour (tepung)..

This post has been edited by MIRAMAX: Feb 8 2017, 10:53 PM
TSMIRAMAX
post Feb 8 2017, 05:59 PM

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QUOTE(LeonTan @ Feb 8 2017, 11:32 AM)
happens to me one time then back to normal  hmm.gif

I bought my car in July 2016
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What did you do to make it back to normal again ? Did you replace, or change anything ?
I bought it in late March 2016... it could come from the same batch of production (during that time) & having a same defective part, or quality issue..

This post has been edited by MIRAMAX: Feb 8 2017, 06:07 PM
sakai101
post Feb 8 2017, 06:30 PM

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QUOTE(MIRAMAX @ Feb 8 2017, 05:54 PM)
Visually it looks like dandruff... except that it is much bigger in size..
Yes, when press it with finger, it feels like powder form... it would just disappear like when we are pressing on flour (tepung)..
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Confirm aluminium oxidation. Aluminium quality used not to par!!!
LeonTan
post Feb 8 2017, 06:45 PM

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QUOTE(MIRAMAX @ Feb 8 2017, 05:59 PM)
What did you do to make it back to normal again ?  Did you replace, or change anything ?
I bought it in late March 2016... it could come from the same batch of production (during that time) & having a same defective part, or quality issue..
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I didnt do anything laugh.gif

Just drive the car normal but yours a bit serious, maybe need to check it thoroughly hmm.gif
versey
post Feb 8 2017, 06:48 PM

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QUOTE(sakai101 @ Feb 8 2017, 06:30 PM)
Confirm aluminium oxidation. Aluminium quality used not to par!!!
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Inhaling fine dusts of aluminium oxide would probably cause repiratory problems, and maybe even diseases similar to silicosis. !! shocking.gif
FlamingFox
post Feb 8 2017, 08:08 PM

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I was very sure I came across this thread before...

https://forum.lowyat.net/topic/4180300/+0&#entry83443735
soitsuagain
post Feb 8 2017, 08:27 PM

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Please spam the Nissan FB page and escalate it. If they can't figure out where's the problem have them replace everything...
Jessieccy
post Feb 8 2017, 11:32 PM

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QUOTE(FlamingFox @ Feb 8 2017, 08:08 PM)
I was very sure I came across this thread before...

https://forum.lowyat.net/topic/4180300/+0&#entry83443735
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Yeah you are right. It is the same TS.
FlamingFox
post Feb 9 2017, 12:32 AM

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QUOTE(Jessieccy @ Feb 8 2017, 11:32 PM)
Yeah you are right. It is the same TS.
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Very strange that he created a new thread as if it is a brand new issue...
TSMIRAMAX
post Feb 9 2017, 02:23 AM

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QUOTE(Jessieccy @ Feb 8 2017, 11:32 PM)
Yeah you are right. It is the same TS.
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Yes, it was the thread that I posted just one week before Chinese New Year, the reasons being:

1) The pictures I posted back then were really very small (unable to see those white films clearly)… so, I decided to enlarge it so that it is clearer.

2) Secondly, I hope more car experts, or more people (with the same problem) could have seen it after CNY & give their valuable comments/ share their experiences… and indeed, there is another Almera customer (that purchased the same car model around the same time) had faced the same problem... Also, another expert commented that it could be “Aluminium Oxide” & later another expert confirmed that it was indeed “Aluminium Oxide” (based on the powder nature of the white films) - which can potentially causing severe health & life threatening issue to its passengers…as you know, all these extra information were really really important & I must personally thank them for providing those invaluable inputs, because without them, I would have thought that it was just the “normal dust” (like what the Nissan supervisor told me when I sent my car to them for inspection)… and, I would like to sincerely apologise if this thread has directly, or indirectly annoyed or offended anyone in whatever way, because all I wanted was really additional information & suggestions to solve the problem.

For those who have commented, thank you very much for your invaluable inputs.

This post has been edited by MIRAMAX: Feb 9 2017, 03:32 AM
totorohui10
post Feb 9 2017, 03:44 AM

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QUOTE(MIRAMAX @ Feb 9 2017, 02:23 AM)
Yes, it was the thread that I posted just one week before Chinese New Year, the reasons being:

1) The pictures I posted back then were really very small (unable to see those white films clearly)… so, I decided to enlarge it so that it is clearer.

2) Secondly, I hope more car experts, or more people (with the same problem) could have seen it after CNY & give their valuable comments/ share their experiences… and indeed, there is another Almera customer (that purchased the same car model around the same time) had faced the same problem...  Also, another expert commented that it could be “Aluminium Oxide” & later another expert confirmed that it was indeed “Aluminium Oxide” (based on the powder nature of the white films) - which can potentially causing severe health & life threatening issue to its passengers…as you know, all these extra information were really really important & I must personally thank them for providing those invaluable inputs, because without them,  I would have thought that it was just the “normal dust” (like what the Nissan supervisor told me when I sent my car to them for inspection)… and, I would like to sincerely apologise if this thread has directly, or indirectly annoyed or offended anyone in whatever way, because all I wanted was really additional information & suggestions to solve the problem.

For those who have commented, thank you very much for your invaluable inputs.
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Look at this video. He have the same problem like you.



From the first comment he said it was from the evaporator. Maybe you can look into it.
TSMIRAMAX
post Feb 9 2017, 11:26 AM

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QUOTE(totorohui10 @ Feb 9 2017, 03:44 AM)
Look at this video. He have the same problem like you.



From the first comment he said it was from the evaporator. Maybe you can look into it.
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Yes, it looks exactly the same to my case, but in my case the intensity of the white film (that blown out) was very much worse... where I have to immediately stop the car & switch-off the air-cond, otherwise I just can't possibly breath…

Thank you so much for the video, really appreciate it.

This post has been edited by MIRAMAX: Feb 9 2017, 11:28 AM
Ginny88
post Feb 9 2017, 01:16 PM

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Hi Miramax,

As your car is still under warranty you should insist that Tan Chong rectify the problem to your satisfaction including replacing the entire air-con if necessary. As the aluminium oxide is a health hazard I'm sure there are health and safety govt depts you can complain to if they are reluctant.

In the meantime better stop driving your car until the problem is fixed. Your health is more important than saving money on alternative transport.

Andy0625
post Feb 9 2017, 07:44 PM

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I recall seeing the same problem on Proton aswell and they dismantle the whole dashboard to replace the evaporator or something related.
TSMIRAMAX
post Feb 10 2017, 01:22 AM

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Hi Ginny88 & Andy0625,

Thank you very much for your invaluable inputs..

Jessieccy
post Feb 16 2017, 07:27 PM

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Just wondering did the SC try to solve your prob? Have they check your evaporator yet?
TSMIRAMAX
post Feb 17 2017, 06:50 AM

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QUOTE(Jessieccy @ Feb 16 2017, 07:27 PM)
Just wondering did the SC try to solve your prob? Have they check your evaporator yet?
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No, not yet.
I have sent the car to Nissan Service Centre 4 times..
1) First, on 23 Dec 2016 - they asked me to come back if problem persists (where I had very serious cough for 2 months until after Chinese New Year)
2) Then on 9 Feb 2017 - no air-cond technician available on that day
3) Then on 11 Feb 2017 - all full booked, they scheduled my appointment to 16 Feb 2017
4) Then on 16 Feb 2017 - again they re-scheduled my appointment to the following week (because they have only one air-cond technician at the centre)
So, untill now, I am still waiting for my appoitment next week.. which they also told me I have to leave my car over-night, and, as a matter of fact, they told me they have not seen & have not encountered this kind of air-cond (white film) problem before..

To ascertain the risk of those white films (allegedly Aluminum Oxide),
1) I have sent an official "customer care request" to Nissan Malaysia Website on 8 Feb 2017
(http://www.nissan.com.my/?gclid=CjwKEAiA8JbEBRCz2szzhqrx7H8SJAC6FjXXTLibLTBeSvFFdDozvPdzKUEwzQR8xoMH3zHMkaaLiBoC26fw_wcB#)
But until today, there is no response & no reply.
2) I also sent two "technical assistance requests" to Nissan Motor Corporation Japan (on 10 Feb 2017 & 16 Feb 2017)
But also, until today, there is no response & no reply.

This post has been edited by MIRAMAX: Feb 21 2017, 11:59 AM
TSMIRAMAX
post Feb 17 2017, 10:40 AM

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QUOTE(LeonTan @ Feb 8 2017, 06:45 PM)
I didnt do anything laugh.gif

Just drive the car normal but yours a bit serious, maybe need to check it thoroughly  hmm.gif
*
Hi Leon, since you have encountered the same problem before (though not as serious as mine), I would advise you wear face mask, because as I just found out in my case, those white films that stuck on my cabin air filter (allegedly Aluminium Oxide) can easily dissolve into powder form (just like cigarette ash) & blown-out along with your air-cond towards you... & I don't think you will notice it (because it is colourless, odorless & no smell).. worse still, it may possibly end up on car seats, floor mats & creates long-term risk & health hazardous to you... so, for the sake of your health, wear face mask, until you are 100% sure that your air-cond is free of those chemical substances (as you know, as in my case, I had severe cough from Dec 2016 till CNY 2017). One more concern is, imagine if those white films is to suddenly broke out in the middle of highway & causing accidents & loss of life, then who should responsible ? Just sharing my experience & concern on this problem. Thank you..

This post has been edited by MIRAMAX: Feb 18 2017, 02:16 PM
nainaabd
post Feb 18 2017, 11:12 AM

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QUOTE(MIRAMAX @ Feb 17 2017, 06:50 AM)
No, not yet.
I have sent the car to Nissan Service Centre 4 times..
1) First, on 23 Dec 2016 - they asked me to come back if problem persists (where I had very serious cough for 2 months until after Chinese New Year)
2) Then on 9 Feb 2017 - no air-cond technician available on that day
3) Then on 11 Feb 2017 - all full booked, they scheduled my appointment to 16 Feb 2017
4) Then on 16 Feb 2017 - again they re-scheduled my appointment to the following week (because they have only one air-cond technician at the centre)
So, untill now, I am still waiting for my appoitment next week.. which they also told me I have to leave my car over-night, and, as a matter of fact, they told me they have not seen & have not encountered this kind of air-cond (white film) problem before..

To ascertain the risk of those white films (allegedly Aluminium Oxide),
1) I have sent an official "customer care request" to Nissan Malaysia Website on 8 Feb 2017 (http://www.nissan.com.my/?gclid=CjwKEAiA8JbEBRCz2szzhqrx7H8SJAC6FjXXTLibLTBeSvFFdDozvPdzKUEwzQR8xoMH3zHMkaaLiBoC26fw_wcB#) - But until today, No Reply.
2) I also sent a "technical assistance request" to Nissan Motor Corporation Japan on 10 Feb 2017 - But also, until today, No Reply.
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They dont give a damm .Dont wait for reply call them and make noise continously ....
iRonTech
post May 5 2017, 03:07 PM

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is that your case? http://www.sinchew.com.my/node/1640183

how's your case now? nissan msia take full responsibility?
Metroller
post Jun 23 2017, 06:42 AM

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QUOTE(iRonTech @ May 5 2017, 03:07 PM)
is that your case?  http://www.sinchew.com.my/node/1640183

how's your case now? nissan msia take full responsibility?
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Wasn't that came out in the NTV7 news recently ?

This post has been edited by Metroller: Jun 23 2017, 06:45 AM


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iRonTech
post Jun 23 2017, 10:42 AM

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QUOTE(Metroller @ Jun 23 2017, 06:42 AM)
Wasn't that came out in the NTV7 news recently ?
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should be same, wondering how Nissan Malaysia response to the owner
plouffle0789
post Jun 11 2020, 04:13 PM

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QUOTE(LeonTan @ Feb 8 2017, 11:32 AM)
happens to me one time then back to normal  hmm.gif

I bought my car in July 2016
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when almera malaysia become 5 years warranty???

2018?
ckseong80
post Jun 11 2020, 04:21 PM

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TS was problem solved?
What was the cause?
LeonTan
post Jun 11 2020, 04:53 PM

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QUOTE(plouffle0789 @ Jun 11 2020, 04:13 PM)
when almera malaysia become 5 years warranty???

2018?
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forget already sweat.gif

 

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