Just came from tint solution and would like to share my bad experience with tint solution kuchai lama.
I brought their package from Groupon, http://www.groupon.my/deals/klang-valley-k...ution/717703693 and made appointment with them at 2pm today. Understand that there will be no quality assurance as I brought a cheap tint package hence I will not comment on it but I am quite satisfy with the quality for the price I paid.

The biggest problem with tint solution kuchai lama is the attitude of their staff.

1) when redeeming the voucher I was introduced to upgrade to better package for rm200 - rm300. Once rejected the package, the staff (i believe name kar wai) face straightaway go black and telling me rudely that its up to you because it's cheaper if you upgrade now. Then I told her i am happy with the side and back windows heat rejection in the package and I don't want to waste money just because front tint heat rejections is 58%. I continue telling her That I will tint 2nd layer for front in future. She reply that I can't tint 2nd layer and I will need to remove old one which will be an additional charges. Come on, I hv friends tint multiple layer. As long as the bottom layer tint well, it will be good.
2) Today I reach 1pm although my appointment is at 2pm, but they started to work on my car only around 4:30pm. I am wondering why they ask the customer to make appointment since they cannot adhere to it. Might as well telling the customer 1st come 1st serve basis.
3)inform by them around 5pm that they are unable to remove my old backscreen tint (old tint is gold dust). I ask them why and answer given to me was that because it is unable to remove then I ask why can't it be remove since all other windows is able to remove. is the screen use special glue? and a guy intercept and told me by right tint should be remove once it reach 5yrs. So I ask him does it means that all tint lifespan is 5yrs? And why outside in the market there are tint offering 7 to 10yrs warranty? Then he continue telling me no one drive a car for 10yrs I straightaway brush him off by telling him I drive my car 13yrs (a nissan cefiro A32) and what do you mean no one drive a car for 10yrs? Moreover average malaysian drive a car for 10yrs due to loan period. Immediately he just walk away rudely and the lady talked to me earlier start to raise her voice telling me to remove my old tint at the place I installed it then come back to them for rear screen tinting. I could not bear with her tone and therefore I raise my voice intentionally and demand for a more proper answer instead of lame excuses

Although i have some problem with some idiotic and lame staff, Luckily there is still a staff name crystal who have the patient to explain to me on the problem and give me advise on what I should do with the rear screen tint. As you can see the service level that they are providing is so low. you may try your luck to get better service by paying the tint in full price but I literally doubt they will provide better service! Furthermore I do not agree that if you are paying cheap you will get stupid service. I AM STILL PAYING! AND IF YOU CAN DO SUCH THING, I DON'T THINK YOU WILL ABLE TO GET A GOOD AFTER SALES SERVICE!

BTW, before I left the workshop at 6:30pm, notice a guy still waiting for his car and he actually came at 2pm
Hope this help future consumer

This post has been edited by kmunz: Nov 5 2013, 08:20 PM