Jun 20 2020, 09:58 PM
Hi @maxis Hotlink support,
Good day. Im not Hotlink user, but have a lot of friends whose family members are using Hotlink Prepaid legacy plans together with the yearly purchased VALIDITY 365 plan.
And they're not well-versed in BM or English.
They have been long time customers with average 10 ~ 20 yrs tenure on Hotlink Prepaid, and most of them are senior age users.
They are advised by Hotlink customer service that, if they want to fully get rid of the Data PPU issue which cost them max RM 10 per day, then they need to upgrade to latest Hotlink plans.
When they asked the customer service , if they had upgraded to new Prepaid plan, then what about the VALIDITY 365 ? Because they need to maintain on this plan for various reasons.
So they were advised that, after 3 months tenure on latest Prepaid plan, acc active, total credit balance more than RM 65, then they can dial from mobile , *365# to change to Hotlink Hashtag and purchase VALIDITY 365 plan at RM 60 from their Hotlink credit .
However, when they asked, what about subsequent year for VALIDITY 365, there was not a clear answer.
.
Would you kindly advise, for below scenario ,
1st year: done change plan from new plan to Hotlink Hashtag and purchase VALIDITY 365 plan @ RM 60
--> 2nd year : what's the command to press from mobile and How Much credit deducted
--> 3rd year: WHAT NEXT if still want to repeat again VALIDITY 365 ?
Hope to hear from your team's soon.
Thx in advance n have a great day.
This post has been edited by Life_House: Jun 20 2020, 10:00 PM
Hotlink 365, Relocate back the super long life plan
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