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 Maxis VoLTE, When will maxis having this features?

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Jeffreynsx
post Oct 31 2020, 08:26 PM

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QUOTE(mfa682 @ Oct 31 2020, 06:48 PM)
Very very very very very late. Better late than never though.
Good point. I always have problem when truecaller pops up with unknown number. When I get inkambing call, the network data switches from 4g to 3g and its giving any apps a hard time to retrieve data from the Internet.
I understand the frustration. Perhaps maxis is not making a good preparation to embrace this.
Indeed. Glad to know that since the Note 10 series can make volte call eventhough they are not listed in the supported device list. At least that would solve some problems on their end in future. Hopefully, older device will be supported when volte has been fully rolled out nation wide. What concerns me now is whether we have to change SIM or not to get volte. Is changing SIM considered as renewing the contract? I hope not  sweat.gif
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The problem is Note 10 Plus still not support for VOLTE. Is been a while since the day launched. Apple iPhone 7 onwards are listed in their supported device list, whereas Samsung mobile phones are put aside. Try to compare Digi or uMobile, if launched VOLTE, should be applicable to most variant of the smartphones with latest Android OS or iOS, not based on selective devices.

This post has been edited by Jeffreynsx: Oct 31 2020, 08:27 PM
Jeffreynsx
post Nov 2 2020, 01:16 PM

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QUOTE(KCY3701 @ Nov 2 2020, 12:04 PM)
Just to ask again, did anyone get VoLTE to work with phones not in Maxis list?

Because most modern phones support VoLTE
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I not sure how Maxis implement the VOLTE service as other Telco's just enabled it based on latest iOS or Android OS.

Jeffreynsx
post Nov 2 2020, 10:55 PM

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QUOTE(afiqms @ Nov 2 2020, 01:55 PM)
I got VoLTE on my Samsung Note20 4G, Dungun area

[attachmentid=10663499]
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My smartphone also showing the same configuration. But VOLTE service still unavailable for Samsung Note 10 Plus.

Jeffreynsx
post Nov 3 2020, 08:41 AM

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Call their hotline and my phone line still yet to activate VOLTE. I think what they written from the website is not really fulfilled their promised as claimed by end of today. Time to switch other Telco's that able to provide VOLTE service instantly for now.
Jeffreynsx
post Nov 3 2020, 10:17 AM

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QUOTE(empstar @ Nov 3 2020, 09:31 AM)
Those smartphones not in the list also can support for VOLTE. Subject to their process. May I know Android users can use VOLTE service? Understand from Maxis support only iOS but not Android. The earliest that released for Android is end of this year or beginning of 2021. Anyone can clarify this information?

This post has been edited by Jeffreynsx: Nov 3 2020, 10:18 AM
Jeffreynsx
post Nov 3 2020, 10:50 AM

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QUOTE(p4n6 @ Nov 3 2020, 10:37 AM)
Majority of the smartphones in the list are non-iOS.
Some people using Note20 here already said can use VoLTE which confirmed is non-iOS devices.
Those using android phone in the list should just manual firmware upgrade to try ...
Those phone not in the list can pray hard ...
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This is totally unfair for Android users. Seriously, no point to use Maxis anymore since this is the practice they deployed for their service. Only latest Note 20 support but not Note 10? How many users using Samsung phones in the market? 1 year old phone not support whereas iPhone 7 onwards can support. Totally upset.
Jeffreynsx
post Nov 3 2020, 11:04 AM

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QUOTE(NagaK @ Nov 3 2020, 10:54 AM)
They are working bro as now only they launching I heard one of buddy VoLTE working on his Note10 Lite in Maxis so maybe Maxis should advice Samsung to push update to enable VoLTE service
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Actually the process is pretty easy. Firmware upgraded to latest version and enabled VOLTE from Sim Card will do. Why make so much requirement and said our 1 year old phone not supported? This part in fact is ridiculous to published it from their Maxis portal.
Jeffreynsx
post Nov 3 2020, 11:42 AM

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QUOTE(p4n6 @ Nov 3 2020, 11:14 AM)
As you said, firmware upgrade to latest (device manufacturers control this) and enable VoLTE from SIM (operator control this)
I think device manufacturers are the one not upgrading their firmware to enable VoLTE for Maxis.
Like iPhone always get the latest firmware upgrade every year when Apple intro new iOS, Android (Samsung, Oppo, Huawei) can't say the same ...
Is there a Samsung thread we can complain hehe ... i want to complain also
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Better call them directly and clarify this matter. If they cannot solve within a reasonable time, will take to consumer tribunal for next escalation.

Jeffreynsx
post Nov 3 2020, 12:00 PM

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QUOTE(p4n6 @ Nov 3 2020, 11:50 AM)
The plan i signed with maxis does not indicate they will offer VoLTE for free or offer VoLTE in specific. Tribunal will layan this kind of demand?
Is like the car i bought only support diesel not RON95, so i complain to SHELL why my car can't pump their RON95 and expect them to solve the problem?
laugh.gif Boleh?
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I already lodged the complaint. See how it goes.

Jeffreynsx
post Nov 3 2020, 02:07 PM

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QUOTE(p4n6 @ Nov 3 2020, 01:56 PM)
For me is not the plan problem, just my device is not listed as supported VoLTE in Maxis. I'm using Note10+.
So can only wait.
But another forumer suggests to launch complaint to tribunal cause the phone not supported ... lol
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I don't think there is anything wrong if a person decided to proceed with consumer tribunal. It is up to the person point of view.

Jeffreynsx
post Nov 3 2020, 02:20 PM

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QUOTE(noobandroid @ Nov 3 2020, 02:08 PM)
i wonder if volte is enabled but note10+ doesnt show up.. is this possible?  maybe i put into my se 2020 will show up cause its in list of supported devices
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The strange thing is why Note 10 lite got VOLTE but not Note 10 Plus? Isn't that both phones are under the same year manufactured?

Jeffreynsx
post Nov 3 2020, 02:42 PM

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QUOTE(noobandroid @ Nov 3 2020, 02:29 PM)
god damm it so many people showing off volte now,

imma get a digi prepaid card and edit that ass volte and put in here laugh.gif
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Note 10 Plus got November security update released now. Try to download and see got any different? brows.gif

Jeffreynsx
post Nov 4 2020, 07:07 PM

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QUOTE(NagaK @ Nov 4 2020, 05:37 PM)
user posted image
user posted image

Sure see the difference between Maxis and Digi at my home downstairs maxis and Digi both struggled for 4G but lately Digi has improved but Maxis still jump to 2G to make calls🤷🏻‍♂️
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If jump to 2G network when reception low then there is no point to upgrade for VOLTE now.
Jeffreynsx
post Nov 15 2020, 01:49 PM

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QUOTE(cskean @ Nov 14 2020, 10:05 PM)
Well well well, guess what Maxis CS reply me when I called them and ask about why S10 series get to enjoy VOLTE while Note 10 Plus still not able to enjoy it???

They created a report for me and call me back in few days time, but I missed their call. So I call them back just now...

The CS pass me to the mobile department and one of the staff told me that SGN10+ is not supporting VOLTE!!! I was like WTF...

I then clarify with her again, whether is Maxis haven't activate the VOLTE for SGN10+, or SGN10+ itself is not VOLTE compatible... She insist that is the device DOESN'T support VOLTE...

Before I hang up the phone, I told her that S10 series can support VOLTE, even S9 series also can, I don't see any reason why SGN10+ doesn't!!!

I wonder did Maxis train their staffs with proper knowledge, or just teach them how to BS their customers...
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Based on overall answered given by them, their final verdict is requested us to upgrade our Samsung Note 10+ to Note 20 Ultra 5G if we need VOLTE. Or else switch to Apple iPhone which is more favorable than Android device.
Jeffreynsx
post Nov 16 2020, 06:30 PM

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QUOTE(cskean @ Nov 16 2020, 06:10 PM)
Sigh, not sure can we complain to MCMC...  rclxm9.gif
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Please help to make the report to MCMC. Appreciate your help to expedite this case.
Jeffreynsx
post Jan 4 2021, 08:20 PM

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I just updated my device Note 10 Plus to Android 11 with One UI 3.0. The VOLTE logo is appear now. Great.

 

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