The surprising thing is even ASNB branch staff gave some of the same crappy excuses. She went there 3 times. 1st time, she was told the fund is no longer open for subscription. She told the staff she just wanted to open the account with 100 units so asked her to check for her. The staff went to the counter to check & told her no units available so cannot open account. When she went there a second time, the staff did not bother to check with the counter at all & just told her no units. On her third visit, she was told cannot open account anymore. Only those with passbook can try to topup. This is despite the fact that my relative showed her that she managed to open a new account in an agent bank just a few weeks ago. The staff just pretended not to see and ignored her.
She finally managed to open the accounts in Affin & CIMB. Initially the staff at CIMB refused to open the account for her. She went again on another day to the same branch & managed to open the account with a different staff. So, it depends on whether the staff is willing to help or not only.
May 15 2017, 07:13 PM
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