I did also file a complaint to MCMC since I'm waiting it since I got to know I'm eligible since January and I have proven to MCMC I had follow up cases on April and also the next following month but then saying is on July, after whole July is end but still no agreement done and keep delay and I'm paying much more than the current Unifi Lite 10mbps price.

Then I got the same reply saying on September 2017 on the next day, then I didn't bother to reply. Today got another email saying:

---------------------------------------------------
Dear Valued Customer,

Thank you for subscribing to HyppTV Everywhere Plan A (Promo).

Your account will be activated within 24 hours.

----------------------------------------------------

I wonder what is this about? Doing a quick search on the net, dont seems to find any details about this Plan A (Promo) plan.

Ok, yesterday went home and to my surprise that my speed got upgraded (without reboot anything), so after complaint to MCMC is super duper efficient. Those TM Customer Service agent I don't really know what they capable to help/serve the customer. I guess 90% of the time the customer throw/smash their phone after talking to them.

seriously?

PM'ed. Good luck

*EDIT: oops.. just noticed you saying about format? no need, just like normal email writing, just state whatever valid point/details you have will do.

This post has been edited by woe.com: Aug 10 2017, 09:20 PM