still waiting for mine too.. registered for it for almost 6 months ago and yet no news.. emailed to TM support also no reply. haih

Thank you for contacting TM. We apologise for the late response.

Upon checking in our system, we found that your account are entitled for Unifi Lite 10 mbps (Thank you Surprise Campaign). However, kindly note that the implementation will be perform automatically by phases starting on April 2017 and onward. We apologise as we are unable to provide the exact date for the upgrade because the implementation is based on the technical readiness. Nevertheless, once the modification has been successfully performed, customer will be given a notification upon implementation of the new speed via e-mail or SMS. Customers are to be advised to restart all equipment (TM router and Set Top Box) once they have received the notification. Therefore, we appreciate if you could monitor the e-mail or SMS time in time.

Thus, we hope the above explanation has reverts to your query.

For further enquiries or feedback, chat with us at https://mytm.tm.com.my for fast and reliable online assistance. Alternatively, you may tweet us at @TMConnects, leave your comments at our Facebook,Everyone Connects or enjoy self-service assistance through TM Self Help website at www.tm.com.my.

We look forward to serve you better.


Regards,


ammaa

sorry havent access to LYN quite for a while. upgrade unifi 5mbps to 10mbps. finally got the upgrade. and the only speedtest that shows as per subscribed bandwidth is ps4 network.. huh...