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 TM Thank You Surprise, screw you surprise

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oec88
post Feb 1 2017, 09:37 PM

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Running 1Mbps Streamyx since 2003, been told my area maximum can goes up to 4Mbps only but my router shows ADSL2+ with up to 9.2Mbps support every single moment.

Filled up the so called "Thank You Surprise", offered with Webe mobile plan.

My area also just installed with fiber optic cable, but no FDP box there. The fiber optic cable already there for few months and no news so far.

Our Prime Minister, Najib Razak, as well as the service provider, TM, never keep their promise. Shame on both of you.


oec88
post Jun 9 2017, 07:59 PM

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Had my UniFi installed on 19 April 2017 and my cousin had his one installed in the end of April 2017. We both stay in the same street, just few houses away and we both subscribed 30Mbps DL and 10Mbps UL speed.

A week ago my cousin received SMS from TM and his subscription got upgraded to 50Mbps DL and 20Mbps UL speed, while he did not fill up any Thank You Surprise form.

While mine, no SMS so far, kind of weird.

Have dropped a message with my UniFi ID to TM to find out.
oec88
post Jun 9 2017, 08:46 PM

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QUOTE(jonuslee @ Jun 9 2017, 08:08 PM)
It seems like the upgrade is randomly pick.i had friend just install Unifi 30Mbps 8days ago then got upgraded to 50Mbps.
*
I guess so.

By the way I would suggest all of you try to engage TM to check and find out. They just replied my message as per below.


oec88
post Jul 25 2017, 08:29 PM

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This is my situation right now.

Conversation from 9 June 2017, then 29 June 2017 until 25 July 2017.

 

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