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 TM Thank You Surprise, screw you surprise

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nielsoho
post Jul 24 2017, 05:25 PM

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Dear Unifi User,
I'm using a TM unifi 50Mbps plans
I bought a wireless router not from TM and request reset password to use new (Asus Brand) wireless router,
I have reset twice,but still unable to use the new router.
below are the reference number.
Reference No : 1-16973609653
Reference No : 1-16975152008

Tmnet Support recommend me to buy wireless router from them instead then can solve the problem,but i refuse to buy from TM since i bought a new wireless router.
In the end i have no choice to use the TM wireless router (slow and always hang) with the new reset password then finally can access internet.

Previously i was using TP-Link wireless Router due to wear and tear then i replace a new Asus wireless Router, end up i using back the old TM wireless router and suffered.

Does anyone encounter the same issues same as me, kindly advice me how can use my new Asus wireless router without purchase new router from TM.

I'm so desperate about TM services ,if no choice i will cancel the plan .

icon_question.gif
nielsoho
post Jul 24 2017, 05:51 PM

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QUOTE(hinamoriamu @ Jul 16 2017, 12:16 PM)
I gave up on live chat and directly complaint cfm and mcmc.
Will see how it goes.
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Hi,
Can share the web link about CFM and MCMC?
nielsoho
post Jul 24 2017, 05:59 PM

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QUOTE(elmond @ Jul 24 2017, 05:34 PM)
first you shall provide info of router and the setting you setup in the router.

do you ever do something similar in the steps?

http://www.blacktubi.com/unifi/setup-asus-router-for-unifi/
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I have done the steps that you provided the link previously.
nielsoho
post Jul 26 2017, 09:22 AM

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QUOTE(xcxa23 @ Jul 25 2017, 10:12 AM)
What's the model  of the router?
Share more setting so member here can help u
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The new router are
Asus RT-N18UHP

nielsoho
post Jul 26 2017, 09:23 AM

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QUOTE(Susuwatari @ Jul 25 2017, 10:32 AM)
@nielsoho Please select the correct UNIFI profile under IPTV setting if you are using Asus router, that's for VLAN tagging, doesn't matter you watch HyppTV or not.
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i see,i need to setup up again then see how
nielsoho
post Jul 26 2017, 09:24 AM

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QUOTE(fkinmeng @ Jul 25 2017, 11:24 PM)
isp profile must choose unifi, else cannot work.
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Ok ,i will go back to check again by tonight.
thanks for your advice.
nielsoho
post Jul 26 2017, 11:39 AM

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QUOTE(jonathanwhm @ Jul 26 2017, 09:30 AM)
Hope this helps.
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I will try this by tonight ,thanks a lot.
nielsoho
post Jul 28 2017, 09:32 PM

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QUOTE(nielsoho @ Jul 24 2017, 05:59 PM)
I have done the steps that you provided the link previously.
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Hi ,
Thanks for sharing the link to guide me setup properly,the Asus Router is working and perfects ,
i like the Asus Router.
nielsoho
post Jul 28 2017, 09:35 PM

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QUOTE(xcxa23 @ Jul 25 2017, 10:12 AM)
What's the model  of the router?
Share more setting so member here can help u
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The Asus Router Model are RT-N14UHP,
the Router is working and perfects ,
I like the Asus Router.
nielsoho
post Jul 28 2017, 09:36 PM

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QUOTE(hinamoriamu @ Jul 25 2017, 02:33 AM)
You can just Google up
https://aduan.skmm.gov.my/
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The New Router it's working , anyway thanks for sharing.
nielsoho
post Jul 28 2017, 09:38 PM

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QUOTE(nielsoho @ Jul 26 2017, 09:23 AM)
i see,i need to setup up again then see how
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Thanks for your enlighten me it's working now.
nielsoho
post Jul 28 2017, 09:40 PM

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QUOTE(Susuwatari @ Jul 27 2017, 08:39 AM)
All of us above are referring to the same thing, set the right ISP profile for the vlan tagging.
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Yeah, the router finally working now thank for all you guys efforts and supports.


 

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