LI was asked by TM to wait until end of July for my upgrade. TM failed to deliver, so submitted complaint to MCMC via https://aduan.skmm.gov.my/ on Weds (02/08) morning. Attached screen captures of my communications via TM Live Chat at (https://mytm.tm.com.my/new/login.jsp) with my complaint. I wasn't given any Case ID or Report number by TM prior to MCMC complaint. Not long after submission, I got an email from MCMC with a case number.

To my surprise, got SMS from TM this morning.


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guys, i was eligible for the free tm surprise upgrade from 30mbps to 50mbps earlier this year. even though i was impatient, i was yet to complain to MCMC or TM. however on thursday (yesterday), i received a notification from TM in the morning saying that my plan has been updated.

a quick speed test showed it was still 30mbps, but after a modem reset and subsequent speed tests again, it got to 50mbps. also, i checked my details on TM portal showed a change from 30mbps to 50mbps.

i believe i was assigned to the august batch for the upgrade. only god knows (and TM) how we are assigned.