Dear Mr. XXXX,

Thank you for contacting TM.

Referring to your report number 1-12345678901 on the concerns. We apologise for the inconvenience caused.

For the kind information, the upgrade activities are expected to be completed in September 2017 depending on network readiness. Thus, you are advised to monitor the SMS time in time for the upgrading proces. However, the upgrading process will be performed in phases throughout 2017. We apologise for the delay.

We hope the above explanation clarifies on the matter. We wish to take this opportunity to thank you for your continued patience and understanding as well as extend our appreciation for your continuous support to TM.

For further enquiries or feedback, chat with us at https://mytm.tm.com.my for fast and reliable online assistance. Alternatively, you may tweet us at @TMConnects, leave your comments at our Facebook, Everyone Connects or enjoy self-service assistance through TM Self Help website at www.tm.com.my.

Thank you.


Regards,

YYYYY
TM Email Team
Telekom Malaysia Berhad.