TM Thank You Surprise, screw you surprise
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 May 29 2017, 09:48 PM
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#1
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Junior Member
535 posts Joined: Mar 2009 
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After waiting for several months as my upgrade was delayed from march, April and then June and when I checked the website 2 days ago it stated only after July onwards I finally received a call noon today from TM stating my upgrade to 100mbps will be done on 1st June. Finally!! 😀
This post has been edited by Mazda9: May 29 2017, 10:19 PM |
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May 30 2017, 05:57 PM
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#2
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Junior Member
535 posts Joined: Mar 2009
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For those got upgraded from 50-100 Mbps free upgrade, can you please specify the brand of the router that was provided by TM?
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May 31 2017, 10:28 AM
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#3
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Junior Member
535 posts Joined: Mar 2009
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QUOTE(lyt25_1234 @ May 31 2017, 08:35 AM) TP-LINK Archer C1200. Thanks bro for the info sharing 👍 |
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Jun 1 2017, 04:35 PM
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#4
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Junior Member
535 posts Joined: Mar 2009
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Update:
My appointment for the upgrade is at 5pm today. Shutdown current router (Asus AC-RT87U) and BTU for an hour and just power it up again . My speed has been upgraded Download: 104.25 MBPS Upload: 51.23 Ping: 4MS 
I'll just wait for the TM engineer to come at 5pm and pass me the new router and mantain using my current RT87U Asus. Update: 4.30PM TM engineer just came and pass me brand new TP-LINK ARcher C1200 (sealed unit) and left as he said my Asus RT87U is more high end than this model. The entire process took less than 2 mins as he made me sign some documents and left. Truly blessed in getting such speed  |
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Jun 9 2017, 12:42 AM
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#5
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Junior Member
535 posts Joined: Mar 2009
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QUOTE(Evirober @ Jun 5 2017, 02:47 PM) Heya Peeps.. You should demand them to hand over the router to you as it's provided FOC. I notice many of the Technicians don't provide the router and instead silently keep it with them and in the end the loser is the consumer itself. Just the call last week and set appointment today for today. Upgrade from 50 to 100. This morning some fella called saying to upgrade my services said actually they dont actually have to come just upgrade from so place and i just need to restart. I told him okay but what about the wifi router then that mumbled something and said will get back to me. An hour later got a SMS from telekom saying the technician will come at 2:30PM. Nobody here and speed still the same. Will update again later.... Took 1/2 day leave hope it gets sorted. -- UPDATE -- The technician called, all was needed was to off the fiber box and wifi router for 2 mins and then restart. Which he then asked me to call him back after I did the speedtest after the 2 mins off. 3 Minutes later I have called him back and I got 102.78 Download and 49.73 Upload. I asked on the WIFI router device if there was any provided. He says it's just a speed update and no devices are provided. So there end the Free Speed bump update from TM. -- END -- In my case. I demanded for a sealed unit and I'm keeping it now as a backup |
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