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TM Unifi Free Upgrade
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FieldEngineer
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 Jan 24 2017, 10:43 PM
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QUOTE(patienceGNR @ Jan 24 2017, 10:11 PM) TM not giving me the chance to upgrade. Yesterday their Operations Manager had to call me because no one else dared to speak to me.  edit: I called TM regarding my account's "OUTSTANDING". The CSO said clear, no bills outstanding, which is why the OM is calling me.  Same with me. Had 4 session of Live Chat and report but unable to close. How to deal with the issue. |
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FieldEngineer
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Jan 25 2017, 10:39 AM
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QUOTE(patienceGNR @ Jan 24 2017, 11:37 PM) I am waiting for their microsite team to revert. Do you have Streamyx before Unifi, under your own name too? Because two years back, when I tried to apply for Unifi at my new place, I was told I have outstanding in my Streamyx account, when I asked Streamyx team, they say no outstanding. I'm thinking that was the cause... Go look for this ops manager (honestly I forgot his name lah, I think Shan-something) from VADS Penang and tell him Mr Ng sent you lol. He'll probably get pissed but he knows the case well, he'll help you too I believe. He's handling my case, I'm gonna follow up with him tomorrow. I'm having an UNIFI account from previous house. When I went to close the said account, I have paid LAST bill created by the UNIFI CENTER staff. He said there will be no more charged. Suddently I was told the account have pending RM50++ charge. |
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FieldEngineer
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Aug 29 2017, 08:36 AM
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QUOTE(JimbeamofNRT @ Aug 27 2017, 04:37 PM) Surprisingly after making official complaint to SKMM, TM called me last week and set appointment with me next Monday for the upgrade from 50mb to 100mb Will keep u guys update. cheers! Thanks. I open a complain report soon. Appreciate the helpful gesture. |
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FieldEngineer
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Aug 29 2017, 02:58 PM
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QUOTE(JimbeamofNRT @ Aug 27 2017, 04:37 PM) Surprisingly after making official complaint to SKMM, TM called me last week and set appointment with me next Monday for the upgrade from 50mb to 100mb Will keep u guys update. cheers! Hey, I just been upgraded. |
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FieldEngineer
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Aug 30 2017, 09:14 AM
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QUOTE(NeoMnemonic @ Aug 29 2017, 04:08 PM) hey what did you do to get that upgrade? mine still not yet get the free upgrade. I have been communication with TM Help email. 70++ emails coming and going. I think, after several email, just open an report at SKMM. |
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