Hi all sifus here especially quartz stone tabletop sifus pls help. My hse just newly renovated. When i check the house before final payment i found that my black quartz tabletop has like a layer of hardened concrete sand on top (or is it?) which cannot be wiped away and even got some white watermark around the sink area (which is quite a big watermark) it's like some chemical liquid stayed there too long now it sip into the stone or something. i believe it's when the worker do some tiling work at my yard and they put their concrete things on our tabletop that caused this because when the quartz first installed it was gorgeous. My contractor ask the sifu from the quartz stone supplier came and polished the stone. We checked and although the hardened concrete sand is fixed but i still can see the watermark part although it's not so visible if you do not see closely. Me and husband don't feel like accepting it because what we paid should be a new quartz top and not the one that their worker accidently stained and then polish back..also isn't more polish made the black quartz more lighter in colour? In a way it impair(sorry english not so good) the quartz stone is it true? they push us to accept the quartz as it is although we asked them to replace us a new one many times. What do all sifus here think about this? Should we accept it?

As per the contractor black quartz sure will have some white colour one is this true? they keep saying they didnt see any problem with it although me and husband can still see a little bit of white in the original place of the waterstain...


UPDATE: did final checking on the quartz and after explain by the contractor, we think the quartz is in acceptable condition. Contractor agree to give us discount on the glass splashback therefore we agreed and made final payment

This post has been edited by jacqueline866: Jan 19 2017, 08:46 PM

Black quartz stone usually will have mark very easily. Anyway, I don't think liquid can sip into the stone

To be frank, black colour table top is actually more easy to saw scratches mark and water mark and even dust compare to white. So must aware of this before you choose your black table top, So, what they say (black table top will some white color) not 100% is wrong, there is still possible. But base on what you say is when the time install is no problem, that mean that is human mistake about other worker, so that should be liable to the main contractor, they have to responsible to the mistake and quality of the work and worker. So, for my opinion, is you have a right to ask for rectify, and I believe there is nothing much can do to rectify but only change a new pcs

And I thought quartz can't stain. When I chose tabletop the contractor use a key to scratch the quartz and granite sample. The granite have scratch mark and the quartz don't have. That's why I choose quartz, more durable. We are so wrong.. We are noob in Reno. Just started reading in this forum after start Reno.

That's what we ask for.. To change a new pc. But they keep pushing us to accept this pc which been flawed and repolished. We tried but the watermark is still visible..we have to live with it for the next many years..


Attached thumbnail(s)

This is after they polish


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Even change new will have problem again

Are you using black quartz too? May I know what are the possible problems that will happen again when using quartz tabletop?

I am using quartz white colour. Black colour quartz easily can see stain. That is why. There is nothing you can do except be careful what you put on top

Sigh.. Do you think I should request a new one then? Are we being unreasonable to ask for a new replacement?

Looks ok to me. Quartz stone is non porous, and very hard thus very durable. However, with a black base, scratches and stains can be clearly seen on the surface. Just have to Be extra careful what you put on top of the quartz. Acid will etch the surface but Fret not, it can be restored. You will see a lot of halo marks in the future and don't try to clean it on your own, you will only make it worse.

The cost of restoring a quartz table is not cheap but that is the price you got to pay to make it squeaky clean and shiny. Restoration process involves grinding off the stains and scratches with diamond pads and then polishing it with nano to restore the shine.

I will asked for new 1.. wont accept defect item

happened to me before.. they give me chipped quartz top, although just small chipped but I wont tolerate

just like when you order black car, you then realized black attract stain
you want change car..............................


Black Quartz Top is a very bad choice. honestly.

Any review for other colours? Which better, quartz, granite or solid surface?

Your new car came with stain?

unacceptable even after polishing. replacing it will most likely break the quartz when being removed, rendering the piece useless and they lose money.

from photo after polishing looks ok. If ok then just accept it but minus their payment a bit as a warning for them to be careful next time, a suggested by many forumers after sometime will have a bit white also, so no point getting a new 1 now if it is not obvious, rather get back some $$ to reduce your cost and gain experience not to get black in future. I m using white quartz, no issue up to date.


If still very obvious then u have the right to request for a new one.

Points noted

Ya feeling like we got a second graded stuff for first grade price if we just accept it..

That's another way to solve this problem too. It's not too obvious for other people but for me, since I know where it's been stained before, I can see the stain just one look at the quartz. Imagine how many looks the quartz will get from me after we move in and stay for maybe 5 years! My heart ache a bit everytime I look at it. But since you said sooner or later it's gonna get stained....

We gonna meet the contractor tomorrow to sort this out hope can have a favourable outcome

sometimes reno u cant look everything too clearly, hard to get the job done and make urself susah also.

My style, normal standing height cant c is then is acceptable already but ofcoz need compensation also like RM 500. U cant check like bending down n looking closely at the quartz then u will also see some scratches, lagi heart pain.

U gonna put stuff on the table like water filter, rice cooker, dish rack or etc, it will cover the stain also

This post has been edited by zheilwane: Jan 18 2017, 10:33 PM

Haha true also. Sigh.. Dunno my husband lah, he said die die must ask them change new one. But at least my heart not so pain after get some advise here. if they refuse to change new one hopefully I can nego for a price cut.

I also agree with zheilwane, getting some discount better. For now, may be yes, you going to see the stain easily, but do you realize? for example sometime we put one thing on the TV cabinet next to TV, you will see it when you watch TV, but suddently you want to look for that thing, u will think I saw it somewhere b4, but i cant remember where. That the same, after you move in, or year later, you had already forget about it, and may be you get even more stain by some reason, then you will think, at lease i get back some cash for other purpose, rather then getting a new 1 but still stain for now. Most importantly is easy for your own too, unless you have time to nego and wait with your contractor..

If u request change new top, 100% they wont, end up u get nothing . . . .unless u gave them a big job like 100k and u still not pay them like 30k then may b they might change. Assuming your top is 10ft, the stone cost rm 2k they only make profit of RM 400. if u ask them to replace = they will rugi rm 1200 but if u ask them to compensate rm 400 or 500 then they might do it to break even.

We are just small condo renovation, total 47k only, now have balance 17k haven't pay them. But we are running short of time, gonna move in by next Monday. We must make the final payment by today, otherwise they still get to keep our keys after we move in how.. Will update here the final outcome thanks and really appreciate your advise zheilwane

white solid surface
still needed to handle with care

but look much better, in terms of kitchen design