QUOTE(aaronwky @ Jan 20 2017, 04:40 PM)
Same goes to me. I made my order on Monday, and was informed it is in shipping by the end of Monday. Today received news that they want refund to me. Said delivery failed. The address is my office weh. Can even find in waze and google map. I feel so unsatisfied that they can simply initiate refund, and we have to bear the responsibility of not getting the item with the price we wanted. Now the item price already marked up. Also I bought the item without voucher somemore. Haihh!
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QUOTE(yao_mou_gao_cho @ Jan 20 2017, 05:49 PM)
Same experience with me. The item was out for delivery on Monday. But, whole day didn't reach. At the end of the day, the status changed to failed delivery. Immediately on the next day, Lazada initiated refund

The delivery was by LEX.
But, on Wednesday, the item had arrived. I not sure whether the refund will proceed or not but luckily, I got my item.
So, you still might get your item though

QUOTE(Inject @ Jan 20 2017, 05:55 PM)
you got your point, but my point on efficient delivery and good customer service is still valid.
the good old days of rm250 vouchers are long gone. they can't be operating on very high revenue and very high loss strategy forever especially since lzd's venture capitalist already met their goal and found a buyer. so i don't get the complains about no more good voucher, it is already an expected outcome. unless you don't understand how business strategy works?
yes lzd got many flash sale bullshit including one of the bags priced at 188 for flash sale then went to 168 the next day.
yet, i'm still using lzd. becos the prices are still lower than other competitor sites especially after considering shippping fees, lowered priced during flash sale, and not to mention the 'worthless' 10% rm68 vouchers and unlimited 10% card discounts for most products. plus the efficient delivery and good customer service add points too.
if you are keeping track of prices you'll notice that base price tends to go down during big sale such as 11/11, 12/12, cny. even without vouchers these are good deals. you just have to be a smart consumer if you still want to get good things at good price. the old strategy of sitting still and wait for 25% unlimited vouchers doesn't work anymore. things have changed, you need to adjust your strategy too.
btw i got that flash sale bag for 150 after applying 18 discount. and i got a phone from gemfive with rm200 scb card discount. so i'm not using lzd exclusively, just trying to save money.
the speed and amount of 10% rm68 angpow vouchers being used up is a testament to the amount of savvy users still using lzd in spite of your grievances. if you can find me 10 very popular items that are cheaper elsewhere compared to lzd jan 17-19 prices + 10% vouchers or card discount, i'll concede to your jilat argument.
11street shills are usually in 11street thread.
The above fella would like to say No to your efficient delivery and good customer service is totally not valid.
They will screw up ur delivery and unless you demand or threaten to report to the authority chances are they wont even bother.
Just because you had a smooth experience does not made Lazada delivery efficient or their customer service valid. Base price go down? 11/11 yes but 12/12 and CNY their price just got mark up then placed with a discount to BS their way of saying "Hey discount flash item"
Speed amount of 10% RM68 angpow being used up is a testament? Really? What if i tell you chances are they being invalidated by Lazada staff themselves?
All and all you just want to jilat lazada claiming their delivery is superb and customer service is good
Pusing pusing still back to the point you ever thought of being a menteri?