I yesterday had chocolates sent to my Valentine partner. Then the KitKat sudah melt upon received, so immediately put into fridge.
Informed CS Lazada, they wanted me to take photo of the chocolate, I replied that it's in the fridge now. Should I waited for the chocolate to melt before proceed to take photo? Then what about some chocolate eaten? Need to go X-Ray in Clinic to take photo too ma?

UPDATED - Lazada wants me to return melted chocolate and rotten flowers. Then only can proceed refund.

I kenot brain.
Requirements for a valid return:
1. All items must be returned in their
original condition; unused, unopened, including free gifts and original packaging.
2. We cannot accept items that have been
worn or altered- they will be shipped back at the customer’s expense.
3. Return reason has to be valid and returns acceptance conditions met.