QUOTE(zhihao4456 @ Apr 11 2017, 03:06 PM)
true on what you said~ I have made the appointment on 4/April and they told me latest available slow is on 20/April which is about 2 weeks+
I had a colleague that told me he had once encounter same matter and he said that the service advisor said as long it does not exceed 1000km from the due mileage for service then it will be ok....
But somehow I sometimes feel that if people like dun really care and hope you void the warranty so that they will be free from responsibility. I was planning to go for walk-in service instead of going for the appointment which I do not want to get any issue but at the same time I'm worried that walk-in customers car will be treated very cincai.
It is a blanket statement la. But, i do think they will apply sound judgement when the time comes when you have a big warranty claim and then suddenly you get flagged due to a few overdue service schedules.
Maybe they might reject at first but you just need to prove to them that it is not that you do not want to service on time but it is a problem with scheduling even thought when you intend to service on time.
I doubt they just want to make enemies after the airbag replacement thing when everyone just rushed into at the same time.
Actually walk-in customers are treated the same. But, for walk-in customers the difference is that they have no guarantees for you on when your car will be ready as it is slot into the line. Say for example if you take a 9am slot, your car will for sure be ready before lunch on a normal service. But, if you walk-in. They will just tell you to come back by 5.30 because they have a lot of cars lined up on the day itself. Priority is not given to you la is what i am trying to say.
They can also reject your walk in if you came in too late and said they might not finish on the same day or something. Actually most centers accept walk in before a certain time of the day only. So, if you go by maybe 11 or lunch time, they already close for accepting walk-ins.
As for whether cincai, they rush work or anything. I believe even scheduled cars also will rush work if they have too much to do on the day. They have people there doing scheduling and everything and in theory this should avoid the mess ups.
There is no way to say for sure. This i am sure. Not like you can pick the mechanic also which does the job.
This post has been edited by nm7: Apr 11 2017, 03:20 PM