UPDATE: Digi has replied to us with a full statement. Here’s what they said:

“We met with the customer yesterday to listen to his concerns as customer feedback is important for us to improve our overall service and experience. After further investigation, we agreed on a resolution together within the day. Our customers continue to be our priority, and while we continue to do our best to address concerns, we welcome feedback in an amicable manner as we also have a duty and responsibility to protect the interest and safety of our employees, guests and other customers across our channels.”

When asked further for more details about what the customer’s issue was exactly and how Digi resolved it, the telco’s representative declined to comment.

Pics.