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 Digi Fans Club & Enquiries V12, Let's inspire

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Chrono-Trigger
post Jan 15 2017, 09:33 PM

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QUOTE(prosibu @ Jan 15 2017, 02:28 PM)
No free quota anymore for speedtest app for prepaid
So cant contribute...
smile.gif
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How about postpaid
Chrono-Trigger
post Jan 16 2017, 08:13 AM

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QUOTE(hafizredha @ Jan 16 2017, 07:27 AM)
after hitting 50gb for free stream digi start to eat my daily qouta.hahahahahah
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Digi is still the more generous among the telcos.
Chrono-Trigger
post Jan 25 2017, 08:16 AM

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hmm.. digi promised 6 months of 5% rebate on auto-billing, but only gave me 4 months.

Already lodged report with their customer care 2 weeks ago, until today also no answer.

Sorry Digi, once contract over I will port to Maxis
Chrono-Trigger
post Jan 31 2017, 08:46 AM

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wow my complaint about auto billing error 3 weeks also no reply.
Chrono-Trigger
post Jan 31 2017, 10:11 AM

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QUOTE(AMG2016 @ Jan 31 2017, 09:52 AM)
They have not replied me too despite two emails sent. It is no wonder that their HQ kena egg thrash. Such customer service is below par and one day the consequences will be shown in their churn rate
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For me, it's just a simple auto-billing rebate of 5% for first 6 months of subscription. However, they only honour the first 4 months. Lodged a complaint through their customer service centre 3 weeks ago, and another report on their online feedback form (email).

Until today, no resolution.

I can tell you, if it's maxis, the auto rebate will be given instantly over the phone or the counter service, reflected immediately in the unbilled amount of -RMxx.xx

Another issue is their SMS international charge for I-message or Facetime activation. Price has been increased from 50sen to 60 sen now. And they still refuse to waive it , where their peers Celcom and Maxis have done so.
Chrono-Trigger
post Jan 31 2017, 02:09 PM

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QUOTE(4lt4ir @ Jan 31 2017, 12:34 PM)
Why did they only honor 4 months of your 5% autobilling rebate?

In my case, they only honored 2-3 months because after that I had to change my debit card to the new debit card with chip (as required by bank). Once changed the card the card number will also be different, not the same as the card number on file with Digi for their autobilling purpose. I called Digi CS and they informed that in such cases, they cannot simply transfer the autobilling to the new card number & even if they did, the 5% rebate will be gone, hangus just like that because apparently the rebate is only applicable for '1st time' autobilling sign up only. Once you change your card details not applicable anymore. To me, not really fair as I was forced to change my debit card by the bank, and since Digi stupidly can't transfer the auto billing details to a bank account or a new debit card, it's their fault & basically I am rugi. Their CS rep even had the gall to tell me one time 'ala it's only 5% je kan?'...WTF!? 5% 6 months can become how much already, plus all 3 of my postpaid accounts with Digi are supposed to have this 5% autobilling rebate...so can canculate over 6 months the total rebate amount will easily exceed RM100. I called their Digi CS 2 times about this & even went to their Digi store to complain, they said to date their HQ still haven't given a resolution for this issue.

Damn Digi.
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My case is I subscribed in June to their postpaid service. I was told the rebate will only start after successful payment of 1st month bill. Fine.

Got 5% rebate reflected in August bill. Then it stopped after November bill. 4 months. Lodged a complaint in December 2016. Was told they will look into the issue. Now it's almost february 2017, go figure what sort of customer service is this.

It's not a lot of money, but it will be ridiculous for me to drive to their main center again to claim a few ringgit of rebate, when I have to pay for petrol, parking fee.

I am actually contemplating of paying a RM200 penalty fee to terminate my contract with them and to port to Maxis.

This post has been edited by Chrono-Trigger: Jan 31 2017, 02:11 PM
Chrono-Trigger
post Feb 3 2017, 12:34 PM

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digi got new network carrier update for iphone. anything new?

This post has been edited by Chrono-Trigger: Feb 3 2017, 12:34 PM
Chrono-Trigger
post Feb 3 2017, 02:39 PM

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QUOTE(sj0217 @ Feb 3 2017, 02:32 PM)
Received SMS as below:

Celebrate Chinese New Year with exclusive gifts from Digi! To our Digi Postpaid plan customers, here's 1.88GB Internet for 7 days usage starting today! T&Cs

Checked with Digi apps, 1.88 GB has starting smile.gif
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i don't have sad.gif
Chrono-Trigger
post Feb 3 2017, 03:48 PM

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QUOTE(prosibu @ Feb 3 2017, 02:45 PM)
are u ambassador?
seems ambassador plan dun have  sad.gif
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normal plan 68
Chrono-Trigger
post Feb 4 2017, 10:34 AM

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got a surprise call from Digi customer service to give me instant rebate for the autobilling error.

let's see how it goes , restored my faith in Digi
Chrono-Trigger
post Feb 4 2017, 12:48 PM

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QUOTE(4lt4ir @ Feb 4 2017, 12:10 PM)
Good news. How much they offer you? As for my case, nothing yet. You complained mainly through email or call?
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Enough to cover for the billing error. Given as a one off discount.

I complained through their customer service center, and there is one staff that promised to follow up the case for me. She called me to inform me of the one off discount.
Chrono-Trigger
post Feb 6 2017, 09:27 AM

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i got 1.88 G free CNY gift from DIgi for 7 days smile.gif

I noticed Digi 4G VoLTE not very stable last few days. When make call in 4G, the network will sometime drop the call and revert to 3G. Have you guys experienced this?
Chrono-Trigger
post Feb 6 2017, 02:46 PM

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QUOTE(sitescope @ Feb 6 2017, 02:29 PM)
How come my digi prepaid didn't get anything ?
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postpaid only dude
Chrono-Trigger
post Feb 11 2017, 07:18 PM

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QUOTE(prosibu @ Feb 10 2017, 09:18 PM)
I duno whether u confused bout digi prepaid or no....

DiGi Prepaid Live:

8GB free every month (only for music and video)
every week 1GB music 1 GB video for 4 weeks

- not sure for basic internet and reload bonus...
DiGi Prepaid Best:

6GB free IF AND ONLY IF
everyday use >RM1
redeem 200MB everyday for 30 days  = 6GB

500MB basic internet (64kbps)

3GB music freedom (speed unknown)

free 2GB weekend if reload >RM15
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very complicated one. why not just simplify it like hotlink

Chrono-Trigger
post Feb 13 2017, 09:19 PM

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QUOTE(alien3d @ Feb 13 2017, 03:03 PM)
Free icecreamm
https://community.digi.com.my/t5/Apps-Servi...source=facebook

rclxms.gif  rclxms.gif  rclxms.gif
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nice!!
tomorrow I am going to claim.
Chrono-Trigger
post Feb 13 2017, 09:20 PM

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QUOTE(alien3d @ Feb 13 2017, 02:15 PM)
free youtube  tomorow  .. ..  digi prepaid 88
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me also got this.. wonder what the Terms and Conditions are?

stream at 480p?
Chrono-Trigger
post Feb 14 2017, 08:38 AM

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ouch, i just click redeem on the app, and it has become "used" now.

should click redeem in front of the counter is it???
Chrono-Trigger
post Feb 16 2017, 12:28 PM

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QUOTE(vostro78 @ Feb 16 2017, 12:24 PM)
eh....now only i know digi postpaid plan change already for phone package, now got 78,108 & 138 new plan.
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their phone offering quite good
Chrono-Trigger
post Feb 16 2017, 01:17 PM

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QUOTE(vostro78 @ Feb 16 2017, 12:32 PM)
yes, much better then previously. at least start with RM78, no more min RM98.
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Iphone 7 offering looks ok, but i am still under contract.
Chrono-Trigger
post Feb 21 2017, 08:44 AM

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QUOTE(Agreatlife @ Feb 19 2017, 06:00 PM)
Digi postpaid 50 new

3GB 4G internet
7GB fb/youtube
Free certain amount of SMS

Unlimited calls??? 

Any dealer can confirm is this the latest available package?
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what's the catch?

3Gig 4G internet... means if not in 4G area, how?

looks like a good package

This post has been edited by Chrono-Trigger: Feb 21 2017, 08:46 AM
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