I love DiGi! Great quality, customer service, and pricing! I asked about their EDGE coverage confusion and they got back to me within 48 hours! And not with some canned or BS response! Bravo! BTW confirm that their DiGi Broadband coverage map is correct.
Comments :
I'm confused.
Your data services coverage page shows the town of Batu Gajah has only GPRS coverage:
http://img39.imageshack.us/img39/5575/gprs.gif But your DiGi broadband page says Batu Gajah has the faster EDGE coverage:
http://img196.imageshack.us/img196/3457/edge.gif Please advise which is correct because I would like to subscribe to DiGi and use your services in Batu Gajah, but would not like to be confined to GPRS speed.
Thanks!
Reply :
Dear Mr xxxxx,
Thank you for your email.
Kindly accept our sincere apologies for the inconvenience caused. However, I have checked and confirmed that Batu Gajah is under EDGE coverage.Hope this will clear your confusion and thank you for your feedback, this issue has been highlighted to the respective department to rectify the error.
Again, sorry for the inconvenient caused and and be assured that we are constantly striving to improve the services being offered to our valuable customers, such as yourself.
For further enquiries, please email us at internetsupport@digi.com.my or contact our DiGi Internet Support at 016-2993333 / 1800 68 3333.
Thank you for being a DiGi customer.
Regards,
Suzana
DiGi Internet Support