I've had some good and some bad experiences with JD Online.

Ordered a pair of Triple White NMDs from them; package and everything came on time, however the size that they sent to me was wrong. Gave them a quick call in the UK, told them about the issue, and they told me that they would reserve a pair of the correct size (because technically their fault for getting sending me the wrong size right?). They received my item on Tuesday and they mentioned that they have no records of saving / reserving the size for me, even though I called them about 4 - 5 days ago and the customer size guy over the phone told me that he'll put it down. So now, I'm hoping that I get a refund, cause the shoes plus the shipping cost wasn't cheap, and from reading reviews, some people in the UK got their refund, but those that paid via PayPal did not. (Anyone here with a JDSports UK refund story?)

At the same time, my girlfriend was buying a pair as well from JDSports, and her order came on time and in the correct size (albeit the socks that she also ordered with the shoes were in the wrong size, can't be fussed about that, lol)

So not too sure what's up with them, I think they need to change their warehouse manager and also their customer service team all together.

I'm just hoping I didn't just lose out on RM 900 just like that due to shit customer service.

Update for everyone! I did manage to get a refund for the shoes I bought! The shoes got shipped back to JD UK Tuesday morning, and they've refunded it back to my credit card on Friday (as I'm typing this). However, they've yet to refund me shipping it back to them.

Will update once again, next week to see if the shipping back has happened!

I think if you buy from Nike website itself should be more reliable. IF I'm not mistaken, Nikes either ship from Singapore or Australia. Distance is shorter, and less customs. However, am not too sure if the product itself would ship straight from the US cause it's NikeID. But from what I've heard from friends, it's okay; not as a bad as JD. I think honestly I got really lucky with my shipment with JD Sports; despite having to send it back, they refunded me in due time; and recently they wanted to get my mobile number so that they can refund me the return costs by this week.

An advice for everyone I guess, is to just call their customer service line everyday and push them to escalate your case after you've dropped them an email. Call at 4pm; which is UK 9am, and you'll usually be able to get someone on the phone with you.

(Also protip, just use office phone to call, hahah)

Yeah bro; that's true. but sometimes very hard to tell whether got good luck or not with things like this.

I have a feeling that next time when I buy a new pair of shoes (probably looking for a pair Ultraboost after this; after my Racers and my NMDs); think I'll go with Facebook groups and some of my friends who are in this line of business, hahaha.

I was pretty much anxious the whole entire time waiting for the refund to happen after reading countless of reviews not just from Malaysians, but from all over the world for JDSports. Plus I'm not in a rush to wear or buy anymore. I'm more of like a "when the time is right" kinda guy when it comes to sneakers.

Hopefully all goes well with your order bro!