QUOTE(ideaplus @ Apr 18 2025, 12:57 PM)
I have this card, but I can't confirm also as I just received my 2nd statement.
Even I called to CS to confirm when the CB will be credited into account, they just like

Moreover, I do not made any transactions after I received my statement, but the credit limit reduced RM200 from my statement.
So I asked when I asked about the CB. Guess what their answer: You have to wait until your new statement then we only can know.
I thought Bank should know what and when is that particular transaction, but they seems have no/less knowledge/training about CC
I am still figuring out the cycle of Bank Islam cb.
For example, statement dated 25th Feb. Then cb for Feb (in statement it says "Cash Back for Card xxxx - Feb") will show up in mobile app on 10th March.
For any month, I have yet to charge anything after statement date (eg 26 - 31st Jan, 26 - 28th Feb), so till today I still don't know if cb follow statement date or calendar date
But I do get full RM30 cb for RM1K spend, so no complaint.
Yes, I also find Bank Islam CS less than ideal.
During application, they never asked how high credit limit I wanted to apply.
They gave me > RM100K credit limit, which is 2.5x my monthly salary.
So I asked CS how to reduce credit limit. And they said must download a form, fill it up and submit to a branch
So I did all that > 1 month ago to reduce to RM10K. Till today still no action from them
Call CS, also blur.
One of this day, when I am around Jalan Raja Laut, I'm going to go to their HQ and sort it out.
This post has been edited by nexus2238: Apr 18 2025, 02:44 PM