Any of you ever got disconnected before? I recently got dc, somehow my autopay not working, Astro so quick to disconnect..

I feel the charge RM20 is too high and its very quick! Already I pay rm15+.++ per month, twice I got charge because my autopay (Bank Islam) and CIMB didnt deduct.. problem is not about my autopay, but this fucking expensive reconnection fee ( 12% of monthly subscription)

Their wecare@astro.com email is shit and a joke! Fuck Astro as if they care!

I complaint to their email (wecare@astro.com.my) and after couldnt send feedback their website form. They replied saying they will investigate and reply after 2 working days..

If no response, then I complaint to consumer association. SKMM handles this sort of complaint?

Its pisses me off, they make so much money already but not considerate at all! They can cut all they want, just dont fucking charge for reconnection fee! Fuck Astro! Fuck fuck fuck fuck Astro!

alvino77
Apr '08
BERNAMA

PUTRAJAYA, MON:

Pay-television provider, Astro All Asia Network plc, will meet Malaysian Communications and Multimedia Commission (MCMC) on Thursday to discuss complaints pertaining to its services, says MCMC chairman Datuk Dr Halim Shafie.

Among the complaints the MCMC has noted are the RM10 late payment fee, disconnection upon a months delayed payment, reconnection and technical support fees, disrupted services during bad weather, billing disputes, lack of package choices and programme content.

We will have a meeting on Thursday, he told reporters after the meeting between Minister of Energy, Water and Communications, Datuk Shaziman Abu Mansor, and the ministry staff here today.

Recently, the ministry barred Astro from adding more channels until it improved its services following numerous complaints.

Astro has also been given a December deadline to comply with the Multimedia Communications Act 1998.

Astros licence was issued in 1997 under two Acts the Telecoms Act and Broadcasting Act which were abolished and replaced by the Multimdedia Communications Act.

Recently, Shaziman has been reported as saying the government hoped Astro would migrate to the Act by year-end.

He also assured Astro that it would not lose its exclusive right to be the sole operator of direct-to-home broadcasting via satellite until 2017 once its migrated to the Act.

He said in 1999, Astro has indicated it was willing to migrate to the 1998 legislation, but it had yet to do so.

Once Astro migrates to the Act, enforcement by the MCMC will be more effective

Already reported in 2008! Still no action?

To be fair, they called me yesterday and agreed to waive my reconnection fee on both month. Will reflect on my upcoming bill. I wont celebrate yet.. wait till next billing cycle if they are true to their word.

Anybody like me? I am on Astro Superpack 4 , sports pack currently paying RM154 plus GST. I have no contract anymore. If I terminate and then re-sign can I get the discounted rate for 2 years (rm128)?