astro byond V13
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 Apr 14 2017, 02:30 PM
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#1
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Junior Member
12 posts Joined: Oct 2015  
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QUOTE(Anime in HD @ Apr 4 2017, 07:06 PM) Expecting more HD channel to come as customer boring with crappy SD channel. Got problem ah. channel not showing, click on factory reset but stuck on this installation setting signal lock for almost hour now. "please wait" all the way. anyone can help me?  RM30/month for just this only.  How greedy they can be.    |
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Apr 14 2017, 03:27 PM
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#2
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Junior Member
12 posts Joined: Oct 2015
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QUOTE(joshhd @ Apr 14 2017, 02:48 PM) What are the channels you can't watch? First, all of sudden channel not view. on decoder just a dash red and the notification if cannot view maybe rain etc etc, but it's been few days like that , no channel no time on the decoder. then I tried setting the satellit setting. nothing also. then i factory reset. i switch off the decoder. and on the video is what happen after that. when i press home button nothing happen after the factory reset. I can press back, but it bring me back to the previous instruction. but cannot go anywhere else.Make sure you've selected the first entry point that says "10982 MHz" and then press OK to go to the Next screen. If still persists, try perform Transponder Scan by following the steps below. Press home button on remote, Settings>STB Diagnostics Go to Tuner tab by pressing right arrow button. And then, press Green button on remote to initiate Transponder Scan, then press Yes, continue. Take and attach those pictures here of the frequency scan results from beginning till end of the results. https://youtu.be/P70YzulyqPQ This post has been edited by 10y6ms2016: Apr 14 2017, 03:40 PM |
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Apr 14 2017, 06:12 PM
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#3
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Junior Member
12 posts Joined: Oct 2015
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QUOTE(joshhd @ Apr 14 2017, 04:26 PM) Ohhhh.... Check your satellite cable connection between your Astro box to your Astro dish. If there's nothing wrong with the cable, that means your satellite dish is most likely to need to realign it. Problem solved! Already want to give up. But, I tried reboot the decoder one more time, and wait for almost another hour. Call Astro Customer service so that they'll assign an installer to do it for you. Do note that Technical Service Fee of RM53 (incl. GST) will be charged if your Astro monthly subscription is less than RM100/month. If yours is more than RM100/month, it will be free of charge. Or, you can try to realign it yourself if you know how. Lol. Thanks by the way, joshhd  |
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Apr 14 2017, 06:12 PM
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#4
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Junior Member
12 posts Joined: Oct 2015
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QUOTE(joshhd @ Apr 14 2017, 04:26 PM) Ohhhh.... Check your satellite cable connection between your Astro box to your Astro dish. If there's nothing wrong with the cable, that means your satellite dish is most likely to need to realign it. Problem solved! Already want to give up. But, I tried reboot the decoder one more time, and wait for almost another hour. Call Astro Customer service so that they'll assign an installer to do it for you. Do note that Technical Service Fee of RM53 (incl. GST) will be charged if your Astro monthly subscription is less than RM100/month. If yours is more than RM100/month, it will be free of charge. Or, you can try to realign it yourself if you know how. Lol. Thanks by the way, joshhd |
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