Erm, see who posted that information before you believe his words. This Low Li Hao user is well-known for making up own false statements about Astro that eventually did not happen in reality.

Don't believe me? Let's see on 25 Jan 2017, is there such thing Astro Quan Jia HD and AOD available on Njoi Prepaid or not.

Arena, Disney Channel, Disney Junior, NHK. Boleh pulak upgrade 16:9 SD pic.
Astro should force migration to full MPEG4 sd set top box.

In Indonesia most popular TV Operator migrate already. Also that some article you post that state astro stb use.
And more about 90% already use Byond stb. So better astro to move fully Byond stb and using MPEG4 compression for SD channel.

There are no such thing as "MPEG4 SD set-top-box" as you mentioned for Astro. For Astro, if you want to watch SD channels in MPEG4, you need to use B.yond box cuz it has native support of MPEG4 video codec.

Actually, those legacy Astro set-top-box (manufactured by Nokia and Philips ones) are considered outdated, obsolete and old technology. It only supports DVB-S, MPEG2 video in SD resolution, and many more. Astro is already actually in transition to migrate to B.yond platform. However the migration/transition is done slowly. It is unsure why is it done slowly, and seems like Astro is taking their sweet time and for them it's like nothing to rush.

Once the migration is done, all Astro customers (including Njoi) will be using B.yond boxes only, and the ones that still using legacy set-top-boxes will be discontinued by Astro and viewers will not able to watch any channels. That time, you can expect SD channels to utilise MPEG4 video codec with AAC audio codec.

All Indonesia pay TV operators using MPEG4 codec.

This post has been edited by joshhd: Jan 24 2017, 12:49 AM

Oh. You mean legacy one not support 16:9 video right?
I think by 2020 astro will migrate soon. Just hope

I don't really think is "cannot support" 16:9 la... I think is software bug/glitch that cause the issue, or it may be hardware related, not sure. But since Astro already discontinued support on legacy Astro set-top-boxes, so it is unlikely that they will provide firmware update to fix that issue. Since few years ago, whenever the customers using legacy Astro STB is faulty or having any issues, Astro will straight away replace to B.yond box, not take the set-top-box to repair or whatsoever. Astro has several models of legacy Astro set-top-boxes, it can be only certain models are affected only, examples like first generation ones, second generation ones, not sure manufactured by Nokia or Philips, I have no clue about it.

I replied to Astro and ask them which model of legacy Astro set-top-box(es) are affected by the black screen issue if the channel is 16:9. Hope I will get a reply soon.

If astro force those old existing customers (who use existing legacy set up box) replace to new astro beyond decoder, sure some of customers sure terminate one.

Coz the new decoder must attached with smart card. Meaning that if you use the particular smart card to another decoder device, it won't work at all.

Astro is kinda noob and no proper system especially for njoi plan. I even email to astro.. If the njoi decoder faulty in the future, customers cannot purchase the replacement of new decoder. In fact, astro request us to subscribe purely new njoi package.

It kinda duplicate new njoi account again n again until around 3 or 4 njoi plan. Don't you think feel lebih?

this decoder give blank image when viewing 16:9 ch such as arena and eurosport. but the legacy box that look like the first gen byond are able to view that ch.

This old legacy stb still have some feature.
If you go to channel that you not subscribe.
Such as movie channel like HBO(ch411) will show subtittle.

Not so special but can see subtittle appear.

Wonder how many users still in old stb..
Why can't astro forced everyone to change to b.yond stb.

Errr......apparently....those channels are out on my NJOI set today........ (except not free to view)

I was using an even older STB and just upgraded to Byond a week ago with HD services. A new STB which is the smallest Astro STB I have seen was installed. Unfortunately, I have not been able to watch any HD channels since the installation. The channel guide will flash on screen briefly and the TV will stop receiving any signal.

I have logged in service call and Astro has not responded. Yesterday, I walked in to Astro's service centre in MV and was told that the new STB has software issues with smart TVs. HD channels cannot be viewed with smart TVs and I was told to revert to an RCA connection! Totally defeats the purpose of subscribing to HD services.

Does anyone else have this experience and do anyone have any solution?

What kind of bullshit is this

Might as well fix androidbox better hahahaha

during CNY hypp tv will open all chinese channel from 28 - 11 feb. this things wont happen on astro...

Well if not mistaken, even Singapore pay TV open all channel for CNY

We don't expect astro to do that..

Seems like, that confirms asttro with outdated MPEG2 video and box without any useful features is perfect for CRT tvs and its not compatible with latest tvs! Maybe your latest tv had the latest HDMI output 2.0 and not 1.4,my 4K media player HDMI 2.0 will not play on all my Tvs which are still 1.4

This post has been edited by smileguy: Jan 25 2017, 04:39 PM

I was just wondering... did they change your satellite dish from the old white to black?

They never change when I got my new STB

Well when u change from old STB to new b.yond STB
Everything needs to change.. Dish & cable included...

actually black dish diameter is slightly bigger than white dish. so it can improve the signal reception. i think is more good to change to new dish.

That sounds ridiculous to me. I think the staff at Astro Centre Mid Valley don't know those technical stuff.
You need to know that not every words said by customer service can be trusted, and Astro is not an exception.
Sometimes the staff don't know, so they tend to assume something else rather than the truth.

Well, you need to know that there are people that, want to get a job/work as technical department but knowledge about technical stuff is low. Not everyone are interested in technology stuff, that's why.

Ignore whatever they told you about reverting to RCA connection.

Have you tried rebooting your B.yond box? Is your HDMI cable is directly connected from B.yond box to your TV? Tried other HDMI input source on your TV? Tried other HDMI cable?

If still persists, explain in detail on what you experience when you tune to HD channels (or only specific HD channels)?

1) What error message appears on your TV when you tune to HD channel? Is it mention something like "Copy Protection Failed" and "HDCP"?

2) Are you able to hear any sound when tune to HD channel?

3) Or, does it show the "Services Currently Not Available" message as if you can't watch Astro during heavy raining?

If you're not sure, you can attach a picture here if possible.

For your info, currently Astro is still using MPEG2 video codec for SD channels is all for the sake of the compatibility of legacy Astro set-top-boxes (non-B.yond boxes).

If Astro migrates to MPEG4 for SD channels, then it also means every Astro customers can only use B.yond box from then, and the legacy Astro set-top-boxes (well known for its blue colour UI) can no longer be used.