QUOTE(kengyan @ Jan 3 2017, 12:41 AM)
Got an offer last year by adding rm10 to my current VIP5 which will give me VIP10 + Ruby pack for rm159 exclude GST. But when they perform the upgrade, speed do increase from 5 to 10mbps but for Hypptv package, I got Aneka instead. Make a complaint on this and they said "base on" the recording, the agent never mention Ruby pack at all. Beware on this as when we are talking to them, they will not record the conversation. But will record when they are reading the T&C on a very fast pace and you don't really have a chance to say no.
I took this same package as well... but they never mentioned about Ruby, only offer Aneka/Varnam package. If I need to take Ruby, then I have to top-up some amount for it.About the recording, I was told clearly that this promotion is VIP5 upgrade to VIP10 by adding RM10 (in total RM159 exclude GST), comes with HyppTV package "Aneka" and will get free upgrade from 10Mbps to 30Mbps by early 2017, price remain as RM159 (exclude GST). After she mentioned all this, I mentioned on the phone that I'm agree with this offer.
Jan 3 2017, 03:20 PM

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