I just got a call from TM Telemarketer today mention that I got an offer of RM159 for 30MB and RM169 for 50MB(after next year upgrade), both not include GST. I am currently having 10MB after an free upgrade couple of months back from 5MB. They mention no contract also but need to pay extra RM10/month to get from 10 to 30MB. Also, all call from the fix line will be 0.20/min and they do give extra 1 year warranty for those equipment.. Is it a good offer as I am suppose to get back to them by tomorrow morning if I accept the offer or should I just wait for something free to be happening early next year?

Well.. I am currently paying around RM158/month and if additional RM10/month to get 2x current speed as compare to additional RM20/month for 4x speed.. would think perhaps 30MBps will be good enough..

Anyway, this is just RM10 cheaper than the current plan but without any contract beside the differences on no free call to fix line which I guess rarely use nowadays.

If I upgrade to 30MB and next year wont be able to get 50MB free upgrade but RM169 include GST. if I opt for 50MB which will be effectively free upgrade by early Jan, then will be RM179 include GST.

I received their call from the same number also.. but I told her that I need to discuss with my wife so she will call me back tomorrow.. guess will go with the 30MB which not entitle for 50MB upgrade unless I sign out for the RM169 package instead of the RM159 package both exclude GST. So compare to what I got now which is 10MB with RM10 to upgrade to 30MB guess should be good enough oledy.. What she told me is that, no contract, free channel as those 30MB package(think include 2 extra Mandarin package or something but I never turn the unit on for years). All equipment will come with additional 1 year warranty.

Just wondering is the previous VIP5 equipment able to support that 30MB speed? If not, then whats the point to upgrade? My equipment think has over 5 years or more?

Weak points are now all call to fix or mobile will be charge at RM0.20/min beside the extra RM10/month.

May I know your offer package? Is it RM179 exclude GST and does it come with free selection of movie package either Mandarin, Malay or English package. I got the call from their telemarketer an hour ago and ask for some clarification. Apparently, seen like the offer of RM159 exclude GST for 30MB is only entitle for English + Sport Jumbo package beside no free fix line call. She confirm no contract but wont be able to go back to VIP10 and only thing if not happy is just to terminate their service. If go with RM169 exclude GST, they will give selection of either English/Mandarin/Malay package and line will be upgraded to 50MB by within Jan so will be start with 30MB for couple of weeks.

She also told me that the offer to me now is the same as those RM179 user only different is my is cheaper by RM10 as loyalty customer blah blah blah.. is it true? I am planning to go to Mid Valley for the sort of PC fair and certainly sure that TM will be there.. maybe good to ask for more detail as perhaps they got better offer?

Didn't really watch any TV as the setop box was off for more than few years as limited content on free channel. Is it worth to go with the 50MB or 30MB?

This is what I got few minutes ago from TM/VADS:-

As per Tele-Conversation with my staff, please refer below attachment as our promotion that offered to you as references.

UNIFI ADVANCE PLAN
UNIFI 30
New Subscription of HyppTV Pack
Jumbo Pack
RM159

Free HyppTV Everywhere Plan A
Customer will receive ID and password via SMS. If customer does not receive the SMS, kindly call 100.

New Call Plan
Current call plan will be replaced with new call plan:
FLAT RATE 20sen/minute to all Fixed lines and mobile nationwide..

iFlix (optional)
Customers who activated their iFlix by 22nd December 2016 will enjoy 1 year free access to iFlix


VIU (optional)
FREE unlimited access to selected Korean and other Asian TV entertainment on Viu **Jumbo pack subscribers are not entitled for viu


Terms and Conditions

Terms and Conditions for this package: There is no extension of contract for this package.

I would like to read Terms and Conditions for this package:

1. Billing:

2. Billing breakdown upon activation is:
Internet package (RM169) + (HyppTV pack RM60 – Discount RM70) + (HyppTV/a la carte) pack RM…. (if any) + HyppTV downgrade fee RM10/swapping fee RM5 (if any) + VAS RM... (if any) + Pro rate + call usage + 6% GST.
*Due to system limitation, discount will be deducted from internet package price until further notice.*


3. Activation will take minimum 3 to 5 working days after processing. Customer has to reboot/restart the modem for 10 minutes after receiving the notification email.

4. There will be installation to replace the existing RG by technician. However, for those who already have existing RG4, customer will not be receiving new RG4. (UniFi Pro only).

5. There will be a restoration time 24 working hours after installation (UniFi Pro only)

6. CPE warranty will be renewed for 12 months. (If upgrading from VIP package to Advance/Pro package)

7. Internet speed upon activation: Download up to 30Mbps and upload up to 10Mbps.

8. Termination within contract will be penalized RM500.

9. Any downgrade will be charged RM200. (only for UniFi 50 & 100)

10. Downgrade to existing packages of Unifi is NOT allowed.

11. Early termination fee of HyppTV pack is (price of TV pack) x remaining months as a lump sum.

12. Downgrade fee of HyppTV pack is RM10.

13. Swapping fee of HyppTV pack is RM5. (Only for exchange between HyppTV pack with same price)

14. Existing Old pack of HyppTV shall convert to new pack. Any changes of pack, content may change depending on the pack. (Existing HyppTV pack users only)

15. Any changing of the internet pack will be void the discount.

16. Any termination of HyppTV pack is not allowed.

17. TM reserve the right to change, amend and/or delete there Terms and Conditions from time to time without prior notice.

18. All charges stated earlier are before 6% GST.

19. Relocation fee of RM300 will be waived upon relocation of UniFi service to new premises.





*****TM WiFi will no longer a part of UniFi or Streamyx subscription. Customers need to sign up to enjoy the service and your current ID will be terminated starting 1st October 2015.

Anyway, if you want to get the Ruby package, you will need to get the RM169 package which what they said is they will activate 50MB within Jan.

I had signed off for the Rm159 package of 30MB yesterday just through the telemarketing call and it will be activated by next week.. Anyway, no contract so guess should be fine.. unless they got other promotion next year which I could still probably cancel it and reaply anyway..

I got my unifi upgraded to 30MB but never able to achieve 30mbps and most 20.86mbps typical only around 15mbps.. is there any other things which I need to do to achieve the 30mbps speed?? did reset the router and fibre optics many times but seen the same..

might need to call TM to check this and the STB also seen like koyak after not turning it on for years..

Yes, I did but from LAN connection, I can get 30mbps but when connected through wifi can only get half of it most of the time.. is there anything which I need to set at the router side to make it work for 30mbps?

I am still using the original D-Link Unifi router since I got it from my VIP5 few years back.. not sure what need to be done in order to get the same 30mbps on wifi.. did walk next to the router but also the same..

Will try the wifi analyzer tonight perhaps..

I had been using the same router for years since I signed up for VIP5 but now after upgraded to 30Mbps, I can only get 15-20mbps wifi connection even though the LAN line is able to achieve 30mbps.. Friend told me that TM told him this is the limitation of the router but not sure as he is stay in a condominium but I am staying in terrace house..

Will find way to solve this problem.. if this is really the case then wont really benefit from the 30mbps upgrade even though just anohter RM10+

There isn't any contract but they extend 1 year warranty after I upgraded to 30mbps.. anyway, heard from friend who had complaint this to TM but they wont replace it as the LAN is capable to achieve 30mbps as what few other forumer were mentioning..

Since I am staying in landed properties, is there a way to change some of this setting in the existing router to make it work for 30mbps?

What they mention is no contract as per their email T&C so I can cancel anything without any penalty.. Anyway, there isn't a way to downgrade so pretty much I just pay extra RM10/month for this

Is it?? I got their feedback as per below as it does mention "No contract Extension" meaning no contract and I also got confirmation from their customer service mentioning I can terminate anytime without any charges

Terms and Conditions



Terms and Conditions for this package: There is no extension of contract for this package.


I would like to read Terms and Conditions for this package:

1. Billing:

2.

Billing breakdown upon activation is:
Internet package (RM169) + (HyppTV pack RM60 – Discount RM70) + (HyppTV/a la carte) pack RM…. (if any) + HyppTV downgrade fee RM10/swapping fee RM5 (if any) + VAS RM... (if any) + Pro rate + call usage + 6% GST.
*Due to system limitation, discount will be deducted from internet package price until further notice.*


3. Activation will take minimum 3 to 5 working days after processing. Customer has to reboot/restart the modem for 10 minutes after receiving the notification email.

4. There will be installation to replace the existing RG by technician. However, for those who already have existing RG4, customer will not be receiving new RG4. (UniFi Pro only).

5. There will be a restoration time 24 working hours after installation (UniFi Pro only)

6. CPE warranty will be renewed for 12 months. (If upgrading from VIP package to Advance/Pro package)

7. Internet speed upon activation: Download up to 30Mbps and upload up to 10Mbps.

8. Termination within contract will be penalized RM500.

9. Any downgrade will be charged RM200. (only for UniFi 50 & 100)

10. Downgrade to existing packages of Unifi is NOT allowed.

11. Early termination fee of HyppTV pack is (price of TV pack) x remaining months as a lump sum.

12. Downgrade fee of HyppTV pack is RM10.

13. Swapping fee of HyppTV pack is RM5. (Only for exchange between HyppTV pack with same price)

14. Existing Old pack of HyppTV shall convert to new pack. Any changes of pack, content may change depending on the pack. (Existing HyppTV pack users only)

15. Any changing of the internet pack will be void the discount.

16. Any termination of HyppTV pack is not allowed.

17. TM reserve the right to change, amend and/or delete there Terms and Conditions from time to time without prior notice.

18. All charges stated earlier are before 6% GST.

19. Relocation fee of RM300 will be waived upon relocation of UniFi service to new premises.

For option 2 they also offer the user a selection to choose Ruby package instead of the standard English Jumbo pack.. anyway, didnt watch much on those channel..

I did called them and they confirm no extension of contract and I can terminate my unifi service anytime without any penalty..

You sure you are back in 24 months contract? Cause I got black and white email from TM(VADS) who push me for upgrade mentioning as per below:-
Good day. J

The terms that you highlight is for those customer who still under contract period.
In your case, no penalty charges entitled due to your Unifi account is currently out of contract.

Sorry for the late reply.

So it should not have any contract and I can terminate the line anytime I like but guess for now, no other better value package compare to this one yet.. so just use it..

Anyway how, you will found that your old router unable to support 30mbps as max I can only get around 20 through wifi.. but certainly you can get 30mbps with connection through the LAN port..

Still need to find some free time to "Damage" the router and STB before I call to TM to ask for replacement.

Cause I wrote an email personally to this sales lady and ask for an B&W email confirmation from her as that I am not in any contract as I am out of contract for years.. Will keep this email perhaps in the near future whenever there is any better package or from Times which I might want to cancel the current package..

Anyway, got another call from Maxis also on yesterday but really stupid package beside they are using Unifi backbone to provide their internet service to us and changing higher fee with only good thing on free unlimited calls to all mobile and fix line.. plus replacing the router, chromacast, wifi repeater etc..

I got her supervisor email which when she ask me to sign up and I am requesting her to provide the the detail T&C which her supervisor did. So after the upgrade and seeing some thread from here then I drop few email to her supervisor and he called me back to understand what is my concern, then I told him to give me a written confirmation that my current upgrade does not carry any contract and he said yes and will get her gal to get back to me.. then a few moment later, the lady send me a confirmation mentioning that the package is without any contract as my contract has over more than years..

Those people are from VADS which is TM subsidiary if I am not mistaken..