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Unifi Official TM UniFi High Speed Broadband Thread V28, Free Upgrade In 2017

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Xefron
post Dec 29 2016, 12:12 PM

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QUOTE(ryansxs @ Dec 29 2016, 12:08 PM)
About next year's upgrade, those who eligible just need to wait?
No need to call up to register or something?
Just checking
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just wait.
Xefron
post Dec 29 2016, 03:54 PM

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free iFlix until Dec 2017.
Xefron
post Dec 31 2016, 07:15 AM

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QUOTE(Jjuggler @ Dec 31 2016, 04:28 AM)
speedtest result shows 47++Mbps d/l and 20.++Mbps u/l. But when download the files, I get 6.5 MB/s (normal and torrent). Is this normal for 50Mbps users?
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too good for 50Mbps package. brows.gif TM did put a 10% buffer at downstream and upstream

This post has been edited by Xefron: Dec 31 2016, 07:16 AM
Xefron
post Jan 2 2017, 11:11 AM

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QUOTE(jiaen0509 @ Jan 2 2017, 10:33 AM)
1/1/2017 and speed still no upgrade yet...
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it will start on April 2017 if thing goes well. bye.gif

Xefron
post Jan 4 2017, 04:17 PM

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QUOTE(hazairi @ Jan 4 2017, 02:56 PM)
I read someone said high rise might not get until 50Mbps when the free upgrade commence because of VDSL2 limitation. But i read in internet:

"Second-generation systems (VDSL2; ITU-T G.993.2 approved in February 2006)[5] use frequencies of up to 30 MHz to provide data rates exceeding 100 Mbit/s simultaneously in both the upstream and downstream directions. The maximum available bit rate is achieved at a range of about 300 meters; performance degrades as the loop attenuation increases."

From here it says VDSL2 can go up until 100Mbps.
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I don't think TM will install the DSLAM every 300 meters.LOL

but after thinking it back, it is still possible for TM to install it but only for MDU/MTU (High-Rise building)

Actually, there is already UniFi customers in VDSL is using 50Mbps.

This post has been edited by Xefron: Jan 4 2017, 04:26 PM
Xefron
post Jan 5 2017, 07:48 AM

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QUOTE(AmyDazz @ Jan 5 2017, 12:38 AM)
user posted image
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the staff is not informed of the new date whistling.gif
Xefron
post Jan 5 2017, 09:38 AM

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QUOTE(sHawTY @ Jan 5 2017, 09:01 AM)
1. It's more ideal to set custom DNS inside the router, not on your devices
2. If your PC is connected to the router through wireless, try again with an ethernet cable instead, see if there are any changes
3. If the website you're trying to access load immediately through ethernet cable, then the issue is your wireless
4. D-Link DIR-850L is crap. Anything that is provided by TM is crap. Get your own router
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maybe TM should not provide any RG anymore after this and let the customer and buy their own.at least can save millions of ringgit on their side less operation cost more profit.or maybe can start selling third party router from ASUS, TP-Link,Dlink or Netgear and earn the commission. brows.gif

This post has been edited by Xefron: Jan 5 2017, 09:41 AM
Xefron
post Jan 10 2017, 11:16 AM

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QUOTE(nikrizal @ Jan 9 2017, 05:00 PM)
Good news for 100mbps user, I just some info that TM is preparing for 200-500mbps speed.
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not so fast.max speed achievable based on current network design should be only 200Mbps.

more than that maybe need upgrading of hardware on their side.
Xefron
post Jan 10 2017, 11:22 AM

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QUOTE(ljf123 @ Jan 10 2017, 11:19 AM)
Wanna upgrade from 10mbps to 30mbps, some forumer here said can get 159/169 for 30mbps? How do I approach tm for these offer sad.gif
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159 for UniFi 30,i don't think so.must be 169 at least.

Xefron
post Jan 11 2017, 08:00 AM

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QUOTE(sHawTY @ Jan 10 2017, 11:51 PM)
It's TM's own website & I have to disable IPv6 just to access their website?

doh.gif
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the website ip is ipv6 ready.

must be dns problem.


QUOTE(zzzhhhzzz @ Jan 11 2017, 07:58 AM)
hi guys.. im just wondering.. as of now the internet is coming from my Alcatel-Lucent box and connected to my Archer C5 through LAN connection. There are all together 4 LAN port on the Alcatel-Lucent. Is it possible to utilize another LAN port on the Alcatel-lucent to setup another Router with PPoe , as in like having two Archer C5 connected to the Alcatel-lucent ?
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Why do you want to do that in the first place?

You have another UniFi service and wanna do a dual setup?

By the way, the BTU is TM properties and it is a demarcation where their equipment end.

This post has been edited by Xefron: Jan 11 2017, 08:11 AM
Xefron
post Jan 11 2017, 12:53 PM

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QUOTE(pluginbaby @ Jan 11 2017, 12:36 PM)
Guys, is there any web apps to check Unifi service billing ? I'm on Android btw. Tried checking play store and couldn't find it.
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none at the moment.

you may visit occ.unifi.my

This post has been edited by Xefron: Jan 11 2017, 12:53 PM
Xefron
post Jan 12 2017, 03:29 PM

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QUOTE(w'lock @ Jan 12 2017, 03:26 PM)
Does anyone knows how much hyyptv box cost now?  I think mine out of warranty already. TQ
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RM300.if you want new but don't want to pay can extend contract.
Xefron
post Jan 13 2017, 08:22 AM

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QUOTE(cucubud @ Jan 13 2017, 08:18 AM)
Yes. Agree with you.
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UniFi 100 RM(299,329,359)


UniFi 50 RM(219,229,239,249,259,279)


UniFi 30 RM(169,179,189,199,209,229)

so many price range.LOL

*based on previous offers + different HyppTV Packs + discounts

This post has been edited by Xefron: Jan 13 2017, 08:24 AM
Xefron
post Jan 16 2017, 02:06 PM

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QUOTE(fruitie @ Jan 16 2017, 11:50 AM)
Few times got postponed, why am I not surprised this time will be the same? laugh.gif
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semua kena game.kbye.
Xefron
post Jan 17 2017, 12:29 PM

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Page will be up very soon.keep hitting the F5.
Xefron
post Jan 17 2017, 01:44 PM

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QUOTE(audiocool @ Jan 17 2017, 12:54 PM)
how you know it will up very soon ?
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i have vision. ph34r.gif
Xefron
post Jan 19 2017, 10:33 AM

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done upgrade
Xefron
post Jan 19 2017, 10:37 AM

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'THANK YOU SURPRISES' FREE SPEED UPGRADE
1. When will customers start enjoying the Free Speed Upgrade?
- Customers will start enjoying the upgrade in stages. Customers may check the information from the website.
2. Can customers request to expedite the Speed Upgrade slot?
- The arrangement of speed upgrade is based on the network and system readiness. Therefore, we are not able to entertain such request.
3. What should a customer do to ensure smooth upgrading?
- Customers are advised to pay outstanding bills and complete any other requests for example relocation and change of service owner to ensure smooth process of the Speed Upgrade.
4. Will customers receive any notification on the upgrading?
- Customers will be notified via SMS prior to and after the Speed Upgrade.
SMS prior to upgrading:
RM0.00 TM: Good news! You’ll be upgraded to higher speed! Pls ensure you have no outstanding bills & pending orders. We will notify you upon upgrade completion.
SMS after upgrading :
RM0.00 Msg frm TM: Your new UniFi package has been activated. Please turn off modem power, wait 10 minutes, then turn back on to allow synchronization to the server. TQ
5. Can customers choose not to upgrade their package?
- Yes, customers can continue with their current speed and pay the same price. There will be no price reduction or discount given.
6. Is there any additional costs if a new CPE is required?
- The migration will be seamless, thus customers’ current CPE should be able to support the upgrade. However, there may be cases where TM will need to send installers to change customer’s current CPE.
- Only customers upgrading to UniFi PRO PLAN (100Mbps) will need to change their CPE.
- All standard installation and CPE (if required) will be provided for FREE as part of the upgrade.
- Non-standard installation will be charged as per current practice as stated in TM website.
- For customers who have lost their HyppTV setup box, they may request for a new unit with an additional cost, which will be charged to their UniFi bill. Alternatively, customers can choose for 1-year contract renewal.
7. Will the customer’s service contract be renewed? How about CPE warranty extension?
- No, the customer’s service contract will not be renewed following the upgrading exercise.
- No contract to be refreshed, therefore, CPE warranty will not be extended following the upgrading exercise.
8. Will UniFi VIP customers continue to enjoy free unlimited calls?
- Yes, customers will be given a Voice Plan and thus they will continue to enjoy free unlimited calls to TM Fixed line.
9. What should customers do after the upgrading has been completed?
- Customers need to restart their modem in order to enjoy the new speed.
10. Does the speed upgrade still available for customers who requested for relocation?
- Yes, customers will still enjoy Free Speed upgrade at the new premise, subject to technical and network availability.
- In the case that the upgrade is not possible at the new premise, customers will remain with the original UniFi plan.
- The price will also remain the same without any discount.
11. Does the speed upgrade still available for customers who requested for change of owner?
- Yes, the new owner will enjoy the free speed upgrade if the previous owner have not yet received the Free Speed Upgrade.
12. After the upgrade, what will happen to the customer’s other services (ie TM homeline, HyppTV pack etc?)
- Other services remain unchanged. No contract renewal for the other services.
13. Can customers request for rebate if there is delay in the upgrading?
- No, there will be no rebate given to customer.
14. Will the customers’ credit limit change following the upgrading?
- Customers who are involved in the upgrading exercise will be notified via SMS or email on their new credit limit.
Xefron
post Jan 19 2017, 11:21 AM

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for the homeline,you need to fill in your UniFi Fix line phone number....mobile phone can any numbers.
Xefron
post Jan 19 2017, 01:23 PM

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QUOTE(Max2006 @ Jan 19 2017, 12:08 PM)
hey bro, I would like to ask. I noticed the TM Thank you surprise website mentioned this "Whether you are a UniFi, Streamyx or TM Homeline subscriber, there is a surprise for you!".

My house still got the old copper line TM homeline, the account is under my father's name. So I went ahead and filled in my father's details and submitted. And I got the "check back at 25th Jan" message. Is this normal?

This makes me wonder.....other than Unifi and streamyx, is this mean that the people who ONLY have old copper TM Homeline (without the internet service) also have some sort of rewards in this Thank you surprise campaign?
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Yes


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