like other said, it is meant to confirm that the service is indeed installed/activated and the owner will want to keep the service. Never ask why, but it should be a kind of security measure by TM. It must be done within 7 days after service is activated.

In fact, if applying via agent, they cannot ask for photocopy of ic but instead the agent will need to bring a machine to read the owner's ic for verification purpose instead. Another security measure by TM.

So it seems like TM had imposed a lot of new security measure for services applied via agent or other third party dealer. Maybe previously there are many dispute cases.

but best no matter how it is to apply via online. Safest plus one mth subscription. It is super time consuming process for online application, one week time before they call to confirm the application after submitted application online. Probably another one week minimum for installer to arrange an appointment. But TM online had done a good job to terminate the streamyx (for users who upgrade) immediately after the unifi is activated. Rather hassle free. And online application does not need the rm100 thingy.

if you want apply unifi under your name, your sister need to cancel the streamyx...

Which UTC is this?
TMPoint in KL: https://www.tm.com.my/OnlineHelp/TMPoint/Pages/Home.aspx

Yes. Confirmed it's a TMPoint. It's empty most of the time.

They just open recently and open everyday from 10 a.m. to 10 p.m., suits working people like us.
Also quite convenient to access via public transport, get down at Medan Tuanku Monorail station as it is linked from the station.

Yes, super empty. I was the only customer when I went there last month in the evening. The mall is empty as well, I hope they will tahan longer.
So how long to complete your request? On time before 31st Dec?