Official TM UniFi High Speed Broadband Thread V28

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Unifi Official TM UniFi High Speed Broadband Thread V28, Free Upgrade In 2017

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G K Lai	Dec 15 2016, 02:27 PM Return to original view \| Post #1
Enthusiast Senior Member 839 posts Joined: Aug 2009	Hi all, Regarding my previous post over here, my router having problem with the wireless signal, can I bring in this router to TM Point straight away and request for a replacement? Does anyone tried this method before with any success? The question from my previous post: » Click to show Spoiler - click again to hide... « QUOTE My TM's router start to show some problem, it is less than a year old so I think I should be able to ask for a replacement. The current silver router is RG-DLINK-WBR2300. Sometimes, all my wireless device can't connect to the Wi-Fi (Even devices which was successfully connected, will lost connection as well). Wired connection to my PC always working fine. I have to restart the router for everything to back online. How and what can I show to the technician about this problem when the problem is not exhibit? I cannot make it happens anytime I want, it only happens, like, once every 2-3 days. Can someone please help me how to lodge a proper report (such as, what to tell the #100 hotline people)? Thank you in advanced! Thank you!
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G K Lai	Dec 15 2016, 10:45 PM Return to original view \| Post #2
Enthusiast Senior Member 839 posts Joined: Aug 2009	QUOTE(Sirmacai @ Dec 15 2016, 04:07 PM) All of their router also like that 1. U want better buy a good quality router. QUOTE(djhenry91 @ Dec 15 2016, 04:14 PM) buy Asus..price of coz very high QUOTE(sHawTY @ Dec 15 2016, 04:39 PM) Throw away the stock TM router and get yourself a 3rd party router such as ASUS RT-AC1200G+ All routers provided by TM are crap Actually I have bought an Asus router, but if I can replace the crappy router as a backup, then it would be useful if one day my Asus stopped working without warning.
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G K Lai	Dec 19 2016, 11:30 PM Return to original view \| Post #3
Enthusiast Senior Member 839 posts Joined: Aug 2009	QUOTE(GamaX320 @ Dec 19 2016, 10:22 PM) Thanks for your instructions I will later hope that it will work If it works for you, just let us know, and I might think of buying this router because I really need to watch the service wirelessly. QUOTE(calvinlaw510 @ Dec 19 2016, 10:24 PM) It work for me. Hi calvinlaw510, do you know how to make this setting on Asus router?
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G K Lai	Dec 20 2016, 12:21 AM Return to original view \| Post #4
Enthusiast Senior Member 839 posts Joined: Aug 2009	QUOTE(calvinlaw510 @ Dec 19 2016, 11:47 PM) Which asus router you using? i need to check with the asus router emulator, As i checked the AC66U emulator, it cant set in this way. The alternative way is if you got a N router, you can configure as AP and connect to the Hypptv port on your asus router if cant set the wifi assign IPTV on wifi. I never try it yet, but i think its should work. Or buy a powerline adapter. My Asus router is RT-AC55UHP (this model kind of rarely mentioned and very few support available online), I also can't find any way to assign VLAN tagging on it's Wi-Fi. Actually I have a pair of TP-Link TL-PA201 power adapter, and it was working before, but then it stopped working after I didn't use it for a while. Not sure why it stopped working and not dare to buy a new pair because I haven't confirmed if the adapter not working or the wiring problem.
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G K Lai	Jan 2 2017, 10:09 PM Return to original view \| Post #5
Enthusiast Senior Member 839 posts Joined: Aug 2009	Hi all, I missed a lot of posts before here, so please forgive me if this had been answered before... I stay in a condo and using copper wire, currently with ADV30 package, does that mean I am not eligible for the upgrade to 50Mbps later this year? (because I saw someone posted here last time, saying high rise building with copper wire can't support 50Mbps?) Thanks in advanced.
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G K Lai	Jan 3 2017, 10:15 AM Return to original view \| Post #6
Enthusiast Senior Member 839 posts Joined: Aug 2009	QUOTE(tohff7 @ Jan 2 2017, 10:13 PM) it depends on how 'old' is the copper in your building. If the quality is good, 50mbps is still achievable. But definitely not 100mbps Oh I see, then there are still hope, haha... QUOTE(tohff7 @ Jan 3 2017, 09:39 AM) if TM willing to re-wire the high rise for you, you think building management will say no? of course now TM won't do la. But who knows 10-20 years down the road, fiber cost might be even cheaper than copper? I think that should not be that hard if Time can provide service in fiber, then TM should be able to do it as well. This post has been edited by G K Lai: Jan 3 2017, 10:16 AM
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G K Lai	Jan 5 2017, 11:31 AM Return to original view \| Post #7
Enthusiast Senior Member 839 posts Joined: Aug 2009	QUOTE(fruitie @ Jan 5 2017, 09:59 AM) Don't know but you can try. TM sent me SMS though to offer, free change, no contract extension and free RM 20 AEON vouchers. I haven't got the vouchers by the way. Mie too haven't receive their Aeon voucher after many.months.
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G K Lai	Jan 17 2017, 03:50 PM Return to original view \| Post #8
Enthusiast Senior Member 839 posts Joined: Aug 2009	Dear all, May I know if my Unifi currently no internet access, but HyppTV is working, does that means Unifi down or it's my own side's problem? Already restart BTU and router many times but still the same.
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G K Lai	Jan 17 2017, 04:02 PM Return to original view \| Post #9
Enthusiast Senior Member 839 posts Joined: Aug 2009	QUOTE(poh880 @ Jan 17 2017, 03:54 PM) Just wait, PPPoE down. Happen once in a while I see.... This is the first time I have this issue with Unifi since installed last March 2016, quite lucky already? :Lol Thank you!
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G K Lai	Jan 19 2017, 11:52 AM Return to original view \| Post #10
Enthusiast Senior Member 839 posts Joined: Aug 2009	I filled in my info and submit, but it ask me to check back 25th January...
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G K Lai	Jan 19 2017, 12:05 PM Return to original view \| Post #11
Enthusiast Senior Member 839 posts Joined: Aug 2009	QUOTE(Max2006 @ Jan 19 2017, 11:55 AM) Did you double check the info you filled in? You would get the "check back at 25th jan" message if you filled in the incorrect info. I knew about this because I filled in the wrong TM homeline number intentionally. TM homeline means the number with our Unifi VoIP number right? Maybe I'll try again later with more careful check. QUOTE(jhleo1 @ Jan 19 2017, 11:55 AM) Ur one is 100mb right? No, I'm on ADV30 only. QUOTE(AmyDazz @ Jan 19 2017, 12:00 PM) It also asked me to check back on 25th January. Currently on Advance30, subscribed in Dec 2016. My ADV30 installed on 1st March 2016. This post has been edited by G K Lai: Jan 19 2017, 12:06 PM
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G K Lai	Jan 19 2017, 12:14 PM Return to original view \| Post #12
Enthusiast Senior Member 839 posts Joined: Aug 2009	QUOTE(calvinlaw510 @ Jan 19 2017, 12:08 PM) Landed house or high rise? I'm on high-rise..... What? Could it be that my condo can't support 50Mbps?
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