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ILLEGEAR Z5 & Z7 Discussion Thread V3, Now with Nvidia GeForce GTX 1060 6GB GDD
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terryfu
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 May 27 2019, 09:03 AM
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Hi. I bought an Illegear Z5 2 years ago and now facing problems because my computer cannot start. I can enter the BIOS but the Windows screen does not appear (stuck on the illegear screen). Specifically it comes with Crucial MX300 M.2 275 GB mSATA (plus the other solid state hybrid HDD).
Running a bootable Windows USB to try to diagnose what happened, few things was deduced :
1. When trying to check the mSATA drive via CMD prompt, it feedback I/O error (cannot read). The other drive no issues. Can see directory and files.
2. When trying to reinstall Windows, it shows can't read. The partition is revealed however just that can't access. I have not tried formatting.
Hence, few questions :
1. What could be the possible problems for the mSATA drive and what further things I should look out for as I plan to open up the laptop.
2. What mSATA model I should purchase as it has a second slot and I plan to load another mSATA drive while trying to recover the old one. I notice few form factors so am confused a bit (newbie to mSATA here).
3. Does Illegear sell replacement mSATA drives and how much?
This are initial queries. Any help is welcome. Thanks!
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terryfu
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May 27 2019, 10:30 AM
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QUOTE(Prince J @ May 27 2019, 09:53 AM) Hi Terryfu, You can visit us for a help. The crucial MX300 M.2 SSD comes with 3 year local crucial warranty. Good to hear still got warranty. I would like to recover data from the drive though. Btw, do you have stocks for the same drive or similar as well? Can i Straightaway buy from you, and fit it in while you remove the old one to recover? |
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terryfu
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May 27 2019, 10:32 AM
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QUOTE(prasys @ May 27 2019, 09:12 AM) 1. I/O error means sadly the drive has died. It can't even query. That's the fact , you can try data recovery - to salvage the data from it 2. This is expected again due to I/O error. You can try to format it - but you'll hit I/O error sooner or later -- 1. Basically it's dead , could be due to wear/tear or you just got a lemon unit that went south 2. Feel free to pick up any drive. You can get one off Lazada and DIY yourself Hope it helps What do you think could have cause it? FYI, my laptop sits on a glass dining table (where i normally used), was not moved, and then one day it just cant enter windows. Is there any software related actions that could have caused it? |
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terryfu
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May 27 2019, 02:03 PM
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QUOTE(Prince J @ May 27 2019, 11:11 AM) Data recovery is not covered. And yes you can buy a new drive from us. Understand that, but the warranty means it will be fixed or do i get a new drive replacement? |
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terryfu
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May 27 2019, 06:50 PM
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QUOTE(Prince J @ May 27 2019, 05:57 PM) Hi terry, Usually we need to send back to crucial for diagnosis, if they can repair they will repair it. If not, they will replace with a newer model. Alright. How bout data recovery? Any charges or do I have to do myself? Do you have any recommendations? |
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