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 ILLEGEAR Z5 & Z7 Discussion Thread V3, Now with Nvidia GeForce GTX 1060 6GB GDD

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AZIM@ILLEGEAR
post Jan 16 2019, 11:25 AM

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QUOTE(Pembeli Barang @ Jan 13 2019, 04:30 PM)
pm me power adapter for illegear z5 v2 price. @Prince J
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PMed smile.gif

QUOTE(ShadowFiendZXC @ Jan 16 2019, 01:37 AM)
hi all, any z5 user who had issue with keyboard's rubber cup? My W key is pretty worn out. It turns out to be too expensive to replace the whole keyboard sad.gif.

Please let me know if you know how to fix it without replacing the entire keyboard..
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May I know if you have performed a cleaning procedure previously?
ShadowFiendZXC
post Jan 16 2019, 01:59 PM

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QUOTE(AZIM@ILLEGEAR @ Jan 16 2019, 11:25 AM)
PMed smile.gif
May I know if you have performed a cleaning procedure previously?
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yes
Pembeli Barang
post Jan 24 2019, 08:16 PM

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Hi received my new power adapter for Z5 970m however now my laptop won't start. Each time I clicked on the power button it just blink three times and nothing happened. Any help?

My serial no : IT1C10768N

Removed the battery and plugged in ac adapter, the light not even blinking.

This post has been edited by Pembeli Barang: Jan 24 2019, 09:25 PM
AZIM@ILLEGEAR
post Jan 25 2019, 11:23 AM

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QUOTE(Pembeli Barang @ Jan 24 2019, 08:16 PM)
Hi received my new power adapter for Z5 970m however now my laptop won't start. Each time I clicked on the power button it just blink three times and nothing happened. Any help?

My serial no : IT1C10768N

Removed the battery and plugged in ac adapter, the light not even blinking.
*
Hi Pembeli Barang, is it possible for you to send in the laptop for us to check? It might be a cabling issue since the adapter supplied is indeed compatible with your Z5 970M. For sending in, our office is located at Oval Damansara, KL. Kindly find the location to our place by using this link https://www.illegear.com/contact/
Pembeli Barang
post Jan 25 2019, 02:19 PM

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QUOTE(AZIM@ILLEGEAR @ Jan 25 2019, 11:23 AM)
Hi Pembeli Barang, is it possible for you to send in the laptop for us to check? It might be a cabling issue since the adapter supplied is indeed compatible with your Z5 970M. For sending in, our office is located at Oval Damansara, KL. Kindly find the location to our place by using this link https://www.illegear.com/contact/
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When will ur office start closing for cny?
AZIM@ILLEGEAR
post Jan 25 2019, 02:20 PM

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QUOTE(Pembeli Barang @ Jan 25 2019, 02:19 PM)
When will ur office start closing for cny?
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We will be closing on the 5th and 6th of February 2019. We will be operating on the 4th and 7th but we will be closed every Sunday, hope this helps smile.gif
jason_tee
post Feb 16 2019, 03:43 PM

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I purchased my Z5 haswell model with 970m. Now the battery is really sucks can't even last for 30 minutes.

Ran a battery report in Win10, show as below.
DESIGN CAPACITY 52,000 mWh
FULL CHARGE CAPACITY 18,940 mWh

How much for a new battery?
Also I don't want to leave the laptop there, so possible to change it myself (order online and send via post) or go to office to change and get it back on the spot?
Prince J
post Feb 16 2019, 04:29 PM

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QUOTE(jason_tee @ Feb 16 2019, 03:43 PM)
I purchased my Z5 haswell model with 970m. Now the battery is really sucks can't even last for 30 minutes.

Ran a battery report in Win10, show as below.
DESIGN CAPACITY 52,000 mWh
FULL CHARGE CAPACITY 18,940 mWh

How much for a new battery?
Also I don't want to leave the laptop there, so possible to change it myself (order online and send via post) or go to office to change and get it back on the spot?
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Hi Jason

This model is a 4.5 year old model but we still have the battery part in stock for swapping. We can finish it in half working day including test. Do drop us a message before coming.
willaw
post Feb 17 2019, 09:11 AM

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QUOTE(Prince J @ Feb 16 2019, 04:29 PM)
Hi Jason

This model is a 4.5 year old model but we still have the battery part in stock for swapping. We can finish it in half working day including test. Do drop us a message before coming.
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Would it be advisable to buy one and keep? I have one as well but battery still ok. Am afraid that it's no longer supported.

Prince J
post Feb 18 2019, 11:45 AM

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QUOTE(willaw @ Feb 17 2019, 09:11 AM)
Would it be advisable to buy one and keep? I have one as well but battery still ok. Am afraid that it's no longer supported.
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Yes you can buy one from us smile.gif
Alexdino
post Feb 24 2019, 10:06 PM

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plugin not charge at 92% is battery or OS issue? im on WIn 10
willaw
post Feb 24 2019, 10:55 PM

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QUOTE(Prince J @ Feb 18 2019, 11:45 AM)
Yes you can buy one from us smile.gif
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PM price please. Mine is the Haswell version.

kaywylee
post Feb 25 2019, 04:59 PM

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Is there a battery replacement still available for the older Z5 with 860M? Also is it possible to check and repair the keyboard as recently some keys are not as responsive anymore?
Prince J
post Feb 25 2019, 05:26 PM

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QUOTE(kaywylee @ Feb 25 2019, 04:59 PM)
Is there a battery replacement still available for the older Z5 with 860M? Also is it possible to check and repair the keyboard as recently some keys are not as responsive anymore?
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Hi kaywylee,

Yes both battery and keyboard are available. May I know which version of Z5 860M are you having? 2014 or 2015 version?
kaywylee
post Feb 26 2019, 12:20 PM

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QUOTE(Prince J @ Feb 25 2019, 05:26 PM)
Hi kaywylee,

Yes both battery and keyboard are available. May I know which version of Z5 860M are you having? 2014 or 2015 version?
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Hi Prince J,

I think it might be the 2014 version. I bought it in early of February 2015.
Muchi
post Mar 2 2019, 01:28 PM

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Hi, I am currently using a Z5 V3 that was bought 2 years ago.

Currently I am having issues where I can feel electric discharge at the edges of the laptop where I can feel a burning sensation that builds up if I don't move my arm/hand away.

Would like to know what is causing this?
STEVE@ILLEGEAR
post Mar 2 2019, 08:08 PM

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QUOTE(Muchi @ Mar 2 2019, 01:28 PM)
Hi, I am currently using a Z5 V3 that was bought 2 years ago.

Currently I am having issues where I can feel electric discharge at the edges of the laptop where I can feel a burning sensation that builds up if I don't move my arm/hand away.

Would like to know what is causing this?
*
Hi Muchi,
This happens because of the difference in the electric charges between you and your device. As you said that your laptop was connected to the charger when you faced the issue, it can be due to two reasons:

1) The laptop might not be connected to the grounded outlet.
2) You might have touched the laptop after having rubbed your cloths that you may be wearing (typically your socks) against a carpeted floor.

This can be harmful for the internal (minute) components of your laptop in a long run, but once in a while, the laptops can bear such inductions.

To avoid this in future, you can follow the below approaches:
• Check if there is proper grounding done to the power outlets in your home and work place, and always connect your laptop to a grounded outlet.
• You can place an anti-static floor mat at your work place and home.
• In case of improper grounding, before touching any internal components of the laptop, touch any metal object with your hand. This will ground you, hence neutralizing any static charge that your body may have gained.

Hope this helps.
Muchi
post Mar 2 2019, 11:10 PM

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QUOTE(STEVE@ILLEGEAR @ Mar 2 2019, 08:08 PM)
Hi Muchi,
This happens because of the difference in the electric charges between you and your device. As you said that your laptop was connected to the charger when you faced the issue, it can be due to two reasons:

1) The laptop might not be connected to the grounded outlet.
2) You might have touched the laptop after having rubbed your cloths that you may be wearing (typically your socks) against a carpeted floor.

This can be harmful for the internal (minute) components of your laptop in a long run, but once in a while, the laptops can bear such inductions.

To avoid this in future, you can follow the below approaches:
• Check if there is proper grounding done to the power outlets in your home and work place, and always connect your laptop to a grounded outlet.
• You can place an anti-static floor mat at your work place and home.
• In case of improper grounding, before touching any internal components of the laptop, touch any metal object with your hand. This will ground you, hence neutralizing any static charge that your body may have gained.

Hope this helps.
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Hey STEVE@ILLEGEAR.

I will try buying a new power extension and maybe get an anti-static floor mat to see what happens.

I have a curious question though. Is it possible that some components within the laptop are damaged and is causing these electric discharges?

Thanks.
Andrewtst
post Mar 4 2019, 12:12 AM

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Prince J STEVE@ILLEGEAR

Hi, my Illegear Z5 V3 AC Adapter just broken. The green light at AC Adapter no longer on.

May I know how much to get a replacement AC Adapter.

Appreciate.

This post has been edited by Andrewtst: Mar 4 2019, 12:14 AM
Prince J
post Mar 4 2019, 12:28 PM

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QUOTE(Muchi @ Mar 2 2019, 11:10 PM)
Hey STEVE@ILLEGEAR.

I will try buying a new power extension and maybe get an anti-static floor mat to see what happens.

I have a curious question though. Is it possible that some components within the laptop are damaged and is causing these electric discharges?

Thanks.
*
You can try to change your desk and power socket to see if it helps.

QUOTE(Andrewtst @ Mar 4 2019, 12:12 AM)
Prince J STEVE@ILLEGEAR

Hi, my Illegear Z5 V3 AC Adapter just broken. The green light at AC Adapter no longer on.

May I know how much to get a replacement AC Adapter.

Appreciate.
*
Can i have your serial number to check the price?

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