Feb 11 2007, 06:49 AM
tm a money sucker, take our money for minum tuak only, never maintain their service, I complaint them about the high latency on local port, they said only supply base on 'best effort basis' means I give your connection, good or bad is your luck, not my fault. Here is the reply letter:-
With regards to Streamyx connection issue, we would like to convey our sincere apologies for any inconvenience caused. Upon checking your connection speed, which you received around 800-900Kbps, we would like to clarify that the Streamyx service provided is based on 'best effort' basis. This is stipulated in the terms and conditions that is stated in the Streamyx application form, our brochures and also on our website (www.tm.net.my).
A 'best effort' service means that we are unable to offer any throughput guarantees or a 100% of the subscribed speed. However, at TM Net, we consistently strive to do our best to provide our customers with the fastest connection within the allowance of their set-up or individual conditions.
We would like to assure you that TM Net is doing our best to comply within the 'best-effort' benchmark of 70 % throughput.
We wish to inform you that actual connection speeds are also dependant on various factors. The different parts of the Internet network do contribute to your overall online experience, such as your computer?s hardware specifications and performance, modem, internal telephone cabling, local loop, Point-of-Presence (PoP), Internet traffic, international connectivity, etc.
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I never learn the term BT until I get ADSL, in fact, I still keep the Jaring a/c. Even now I using ADSL, i seldom use BT anyway. 
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