[Unfair practice by MAXIS]

I am currently using MAXIS "TalkMore28" plan for few years now and for those that not aware, this plan is RM28/month(200 minutes of talk and 100 SMS per month)

I just received mail from MAXIS yesterday. They want to force me to upgrade "TalkMore28" plan to one of the plan by 22 Nov 2016 below,

i) upgrade RM38 with 1GB data (I do not need data)
ii) downgrade to RM20 plan but data only (without call or sms). (Stupid, my existing plan TalkMore, data only plan is useless for me )

They force me to to decide by 22 Nov 2016. Since option 2 is not for me, I only have option 1, that mean I need to pay additional money to them for the data that I do not need.

I called their customer service yesterday and complain how they can force their subscribers to pay more, they said they have all the right to change their plan. WTH, so arrogant..

In brief, they want to force me to upgrade "TalkMore28" plan to RM38. With the current economy, MAXIS want me to cough more money, I really damn piss off now...

I just lodged a complaint to CFM. Will share.


Well if this is their business decision, MAXIS as a big MNC really have an integrity issue here. We need to make it viral to ensure more people know.

Dont kacau kacau ok. This is not about beggar or not. For example, after thief broke into your house. Do you fight for your right or you buy new house? I just fighting for our right as consumer. We cannot let MAXIS bully us and think this country has no law.

This post has been edited by aero: Nov 16 2016, 09:20 PM

Can share what CS rep proposed to you?

I think legally, MAXIS cannot change the agreed contract without customer consensus.
All impacted customer, please lodge complaint to MCMC.




This post has been edited by aero: Nov 17 2016, 02:28 PM

Haha, they added it recently. My contract signed since few years back. I can bet you, if you refer to your old contract. This item 5 clause is not there.

This post has been edited by aero: Nov 17 2016, 02:38 PM

I subscribed earlier than 2014 la.

This post has been edited by aero: Nov 17 2016, 03:31 PM

Yeah, after I opened this forum, I started to read others Maxis forum. I noticed that Maxis is making other unreasonable changes in other postpaid and prepaid plan too. This shown that they only going for Cash without worry their business integrity/ethic with existing subscribers ... I am so sad and angry... Feel like want to boycott them for the rest of my life now...

This post has been edited by aero: Nov 17 2016, 04:02 PM

Yupe, Maxis is smelly shit to Max. I will surely port out together with my fiber. May all the bad luck comes in your way soon, MAXIS!

I already ported out to DiGi. For those that not aware, today is the last day to inform MAXIS else they will automatically change to RM38... Do share to those that not aware and MNP to others.

Thanks Nexona